Contact us
A real address and a monitored inbox. We read everything, and we answer most things within two working days.
If you can smell gas, do not email us
Leave the building, do not switch anything on or off, and call the National Gas Emergency Service on 0800 111 999. They take calls twenty-four hours a day and it is free.
- Response times
- General enquiries: two working days. Corrections to a page: five working days. Legal notices: acknowledged within two working days.
- Postal address
- Fault Code Check71–75 Shelton StreetLondon WC2H 9JQUnited Kingdom
- Something wrong on a page?
- Every fault code page has a report link at the bottom, which is the fastest route because it tells us which page you mean. Read our corrections policy.
Press, data and partnerships
We publish aggregated repair-cost data drawn from our own enquiry and contribution volume. If you are writing about appliance repair costs and want the underlying figures, email us and say what you need.