Contact us
A postal address and a monitored inbox. We read everything, and we answer most things within two working days.
If you can smell gas, do not email us
Leave the building, do not switch anything on or off, and call the National Gas Emergency Service on 0800 111 999. They take calls twenty-four hours a day and it is free.
- Response times
- General enquiries: two working days. Corrections to a page: five working days. Legal notices: acknowledged within two working days.
- Postal address
- OmegaIT Limited (company no. 135506C)Unit 12, Tower HouseCastle StreetDouglasIsle of ManIM1 2EZ
- Something wrong on a page?
- Every fault code page has a report link at the bottom, which is the fastest route because it tells us which page you mean. Read our corrections policy.
Press and manufacturers
If you are writing about appliance faults or repair costs and want to know how a figure on a page was arrived at, email us and name the page. If you work for a manufacturer and a page misstates your documentation, the same address reaches the person who wrote it, and corrections are made within five working days.