Privacy and cookies
We store the least we can. No full postcodes, no readable contact details, and nothing non-essential before you agree to it.
Last updated
The short version
We collect as little as we can get away with, we do not sell your data, and nothing non-essential runs before you agree to it.
What we store when you ask for an engineer
Only these: the first half of your postcode, the appliance category, how urgent it is, a one-way hash of the contact detail you gave us, the time you consented, and which page you were on.
We never store your full postcode. We never store your email address or phone number in a readable form. The contact detail you enter is passed directly to the repair partner over an authenticated connection and is not retained by us beyond that transfer.
What we store when you share your experience
The text you write, an optional display name and model, and a one-way hash of your IP address used solely for rate limiting and abuse handling. Do not put contact details in the text — our filter rejects submissions containing them, and anything approved is public.
Cookies
Essential cookies keep the site working and remember your cookie choice. Nothing else runs until you press accept. If you press reject, analytics and advertising cookies are not set, and the site works exactly the same.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email hello@faultcodecheck.co.uk and we will respond within one month. Because we store hashes rather than raw contact details, please include the detail you originally submitted so we can find the record.
Third parties
Advertising is served by Google AdSense. Analytics uses Plausible, which does not use cookies to track individuals across sites. Repair partners receive lead details only where you have explicitly consented on the form.