Bosch Key symbolwhat it means
Not a fault. BSH publish this as the childproof lock, released by holding the key-symbol button until the symbol goes out — about four seconds in Bosch’s manuals; freestanding models show SAFE.
Before you start
What this means
A Bosch or Siemens microwave with a key symbol on the display and a keypad that does nothing is locked rather than broken, and BSH publish both the reason and the release: the appliance childproof lock has been activated, and you deactivate it by holding down the button with the key symbol until the key symbol goes out. Bosch’s manuals put a time on it and name the button for each range. On the freestanding FFL023 family the lock is set and cleared by holding the stop button for approximately four seconds with the appliance switched off, and the display shows the word SAFE rather than a key.
On the built-in compact ovens with a microwave function, the HMG776 family, you press and hold the key field for approximately four seconds, or follow the on-screen prompt until the graphic on the ring fills. The Serie 4 built-in microwaves in the BFL523 and BFL524 family have no childproof lock at all — their manual has no such section — so a Serie 4 that ignores every button is not locked and needs the E-3 or Exx pages instead. Worth noticing what BSH’s database menu promises and what their answer delivers. The menu label offers help with a padlock, an L, a key, a hand or the letters SP with a key symbol — five different things a BSH appliance might show — and the answer covers the key symbol only. So if your display shows a padlock or an L or SP, BSH have named your symptom in a menu and then answered a different question, and the key-symbol procedure is the best available starting point rather than a documented match.
The reason this earns a page is the same reason it earns one on every brand: a locked microwave is indistinguishable from a dead one unless you know what to look for. The clock is present, the interior light comes on with the door, and every single button is inert. People replace appliances over this. The lock also tends to arrive unannounced, because arming it is one button held for a few seconds, which is what happens when a child explores the fascia or when somebody wipes it down. Nobody remembers doing it, because from their point of view nobody did. Bosch’s manuals do not say whether the lock survives a power cut, so do not treat a symbol that is still there after unplugging as proof of a fault: the release is the same held button either way.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| The key button held accidentally | A few seconds of pressure arms the lock, and the person responsible has no idea they did it. | Common |
| Turned on deliberately and forgotten | Set while small children were about, then left armed long after anyone remembered switching it on. | Common |
| Pressed while the fascia was being cleaned | Wiping holds buttons for much longer than using them, which is more than enough to trigger it. | Occasional |
| A different lock symbol than the one BSH document | Their menu names a padlock, an L, a hand and SP, and their answer only covers the key, so the release may differ. | Occasional |
What to try yourself
Look for the symbol on the display before assuming anything is wrong. A key, a padlock, an L, SP or the word SAFE all point at a lock rather than a fault.
Find the button carrying the key symbol on the fascia. On some models it is a dedicated key and on others it is a secondary function printed beside another button. On a freestanding Bosch showing SAFE, the button is stop.
Hold it down for about four seconds. Keep holding — BSH’s instruction is to hold until the key symbol goes out, their manuals say approximately four seconds, and a tap will not do it.
Watch the display rather than counting. Let go when the symbol or the word disappears, then press a number to confirm the panel responds.
If the symbol will not clear after several attempts, check the instruction book for your exact model — BSH document one release for a menu that lists five symbols, and not every range has the lock at all.
Get a qualified appliance engineer to look at your Bosch microwave
We do not pass enquiries to a repair firm, so there is no form here. When you book a qualified appliance engineer, tell them the make, the model and the exact code or message on the display, and ask whether they carry parts for this make — that is what turns one visit into a repair rather than a quote.
What it costs to fix
Typical repair cost
£0
Time on site
3 minutes
Nothing. One button held for a few seconds is the entire remedy, and this is a fault people pay a call-out charge to have explained.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Bosch fault codes
- Demo modeUsually simple to fixBSH’s own words are that in demo mode the appliance runs cold. It lights up, appears to work, and generates nothing at all.Related: settings and modes
- E-3Get it checkedA fault in the automatic door opening system, in Bosch’s own words. Their UK built-in microwave manual says switch off, wait ten minutes, switch on; their troubleshooting database files the code under ovens.Related: same brand
- E-11Get it checkedThe one microwave code Bosch name in their North American manual. The touch keys are not working properly, and condensation on the keypad is the cause they give.Related: same brand
- ExxGet it checkedBosch’s own placeholder for every microwave code they have not defined. Their instruction is to note the number, isolate the appliance and call a technician.Related: same brand
- E0532Usually simple to fixA button pressed too long or jammed. BSH publish one answer under three labels and it is the only microwave entry where they give the owner a real fix.Related: same brand
- Temperature too highGet it checkedBSH’s database publishes this and "000" flashing against one answer: the appliance has not cooled down completely, wait. Bosch’s own UK manuals read three flashing zeros differently — a power cut, set the clock.Related: same brand
Own a Bosch microwave? Save it and its codes come first next time.
Related guides
Common questions
I unplugged it and the symbol is still there.
Then hold the button anyway. Bosch’s manuals give the held-button release and say nothing about whether a power cut clears the lock, so a symbol that outlasts a power cycle is not evidence of a fault. It is the main reason people conclude the appliance is dead: the reset that fixes most things does nothing here, and the four-second hold does.
My display shows a padlock, not a key.
BSH list a padlock in the menu and then answer only for the key symbol, so you are in a gap in their documentation. Try holding the button nearest to a lock marking, and if nothing happens, check your model’s instruction book — the release genuinely differs across their ranges.
Nobody switched it on.
Somebody did without noticing. It arms from a single button held for a few seconds, which is exactly what happens during cleaning, while reaching past the appliance, or when a child is pressing buttons.
Should I leave the lock on?
It is a genuinely useful feature with small children in the kitchen, as long as everyone who uses the microwave knows it exists and how to release it. Most of the trouble it causes is people not knowing it is there.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer support portal
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.