Smeg range cooker fault codes
Smeg are the only range cooker manufacturer in this category who publish a code table with real meanings on their own domain, and that makes them worth reading carefully. It also means the gaps are visible: their two support articles on induction codes do not agree with each other, their pyrolytic oven codes are published without any meanings at all, and the codes printed in the manuals are symbols that cannot be typed into a search box.
Where the code shows on a Smeg
A Smeg range cooker has two places a code can appear, and which one you are looking at matters more here than on any other brand. Induction codes appear in the hob displays as Er followed by digits, as E followed by a digit, as EA, or as U400. Oven and pyrolytic codes appear on the main oven display and take the form ERR4, or F and E numbers. E2 exists in both lists with different consequences. Smeg publish two induction code articles and the two do not agree: the newer one, from March 2023, carries the meanings used on these pages, and the older one, from December 2018, additionally lists Er20, Er22, Er31 and E/7 without saying what any of them mean, while leaving out EA, E4 and E8 altogether. If your code is one of those four, Smeg confirm it is theirs and confirm it needs an engineer, and no meaning for it exists to look up. Two other things you may see are not codes: the residual heat indicator, which Smeg render as a symbol rather than the letter H that other brands use, and which clears once the zone drops below 60 degrees Celsius; and SHO or S, which is showroom mode. The hobs on these range cookers are worked by knobs, and each zone has a single character display set into the glass, so a code that the support portal writes as several characters can only reach you one character at a time. The manuals print their error codes as pictures of that single character display rather than as text — a seven segment C or E with a dot after it — and say only that if the display shows one of them you should contact Technical Assistance. For the oven display, Smeg’s instruction for any ERR message other than ERR4 is to note down the error message, the function and the set temperature, and contact technical support.
How to reset a Smeg
Smeg publish a specific remedy per code rather than one universal reset, and the differences are deliberate. Er03 is cleared by releasing a knob that has been held at the A position, or by cleaning the hob and moving the cookware off the control area on their touch-control hobs. E2 is cleared by waiting for the cooking zone to cool. E6 has the only timed instruction they publish: turn the appliance off for five minutes. ERR4 is switch off and on again, then wait a few minutes before selecting a new cleaning cycle. Showroom mode is turned off through the secondary menu rather than by any kind of reset: with the oven on standby, turn the far left control knob to activate the light, press and hold the control for at least five seconds, turn the dial to move through the options, press it in to select, then turn it to switch the option on or off; the Portofino manual gives the last two actions the other way round, turn to change and press to move on. For U400 there is no reset at all, because the appliance is reporting how it has been connected. One useful thing to watch for after any power interruption: Smeg publish that on first connection to the mains an automatic check switches on all the indicator lights for a few seconds, so you can see the control coming back to life.
Most common Smeg faults
The Smeg codes people look up most.
- SHOUsually simple to fixNot a fault at all. The oven is in showroom mode, so the control panel works and no heating is possible. Smeg publish how to switch it off.
- U400Get it checkedSmeg publish six words for this: wrong connection, connect the equipment properly. On a hardwired range cooker that means an electrician rather than anything you can do.
- E2Get it checkedOverheating of the inductor on the hob, but E2 is also in Smeg’s pyrolytic oven list. Which display it is on changes the answer completely.
- Er03Usually simple to fixA knob or button is being read as held on. On these knob-operated range cookers that usually means a knob kept turned to A too long. Release it, then clean the hob as Smeg say.
Every Smeg fault code
11 published codes. Filtering happens in the page — every one is in the HTML.
Showing 11 of 11 codes
Smeg models
Codes can differ between generations. Check yours.
Guides that help with Smeg faults
Looking for Smeg’s own support? help.smeguk.com. We are not affiliated with Smeg.