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Baxi E.04.01 fault codewhat it means and how to fix it

Get it checkedBoilerTwo alternating pairs, E04 then 01 or 02, on the Baxi 200 and 400 Combi of 2016–2023. Dotted E.04.01 and E.04.02 on the 200, 400, 600 and 800 Combi 2, 600 and 800 System 2 and Assure 500 from 2023. The return, flue and cylinder sensor pairs are aliased here. Three-digit Baxis show E20, E40 and E28.Last updated

Flow temperature sensor short circuit (E.04.01) or disconnected (E.04.02) on the Baxi 200/400 Combi and Combi 2. A sensor or its plug; Baxi's remedy is check the connection, then the sensor.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Baxi properly.

Get a Gas Safe registered engineer to look at your Baxi E.04.01

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What E.04.01 means

Baxi's newer displays give the flow sensor two codes where the older Baxis gave it one. E.04.01 is "flow temperature sensor short circuited" and E.04.02 "flow temperature sensor disconnected" (the 200/400 manual says "open-circuited"), and together they are what E20 is on the three-digit ranges: the thermistor on the flow out of the heat exchanger reading as a short or a broken wire, so the board has no water temperature to work from and stops. Having two codes tells the engineer which way the circuit has failed before the case is off. A short is usually water in the connector or a sensor that has failed internally; an open is usually a plug pulled or a lead broken.

Baxi's remedy is the same for both and is printed in full on the 200/400: "sensor not or badly connected, bad connection, sensor fault — check the wiring, check that the sensors are operating correctly, check that the sensor has been correctly fitted, replace the sensor if necessary". The Combi 2 table condenses it to "SENSOR/CONNECTION PROBLEM — check the sensor/PCB connection, check the operation of the sensor". The user manual for the 200/400 lists E04 01 and E04 02 together as "flow temperature sensor fault" and, like every permanent fault on these boilers, the reset is the RESET button, "for at least 3 seconds" there and "for one second" on the Combi 2.

In practice the reset achieves nothing until the circuit is repaired, since the board re-reads the sensor at once. The same two-code pattern covers the other sensors on these ranges: E.00.04 and E.00.05 for the return sensor, E.04.04 and E.04.05 (200/400) or E.00.20 and E.00.21 (Combi 2) for the flue sensor, and E.00.16 and E.00.17 for a cylinder sensor on the System 2. Each has its own alias here but the fault and the remedy are the same sentence.

What causes it

Causes of the Baxi E.04.01 fault code, most common first
CauseWhat is actually happeningHow likely
Sensor connector or wiringBaxi's first check on both tables. A plug not home after a service, or a lead chafed at the case edge. Open circuit gives E.04.02; a wet or corroded connector can give E.04.01.Common
Sensor failed"Replace the sensor if necessary." A thermistor that has failed internally reads as a short or an open regardless of temperature.Common
Sensor not fitted correctlyThe 200/400 table's "check that the sensor has been correctly fitted". A clip-on sensor left off its pipe reads the air, though this more often shows as a circulation code than a short.Occasional
PCB sensor inputThe Combi 2 wording "sensor/PCB connection" covers the board end too. Rare, and concluded only when a good sensor reads wrong at the board.Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£80–£150

Time on site

30 minutes

Sensor fitted £80–£130. Connector repair within a call-out.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Baxi / Potterton / Main NTC temperature sensor (flow, return or DHW)

7207471£18–£45Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main flue NTC sensor

7207892£22–£50Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main main PCB

£150–£320Authorised Baxi parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Manufacturer support portal

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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