Baxi E.04.01 fault codewhat it means and how to fix it
Flow temperature sensor short circuit (E.04.01) or disconnected (E.04.02) on the Baxi 200/400 Combi and Combi 2. A sensor or its plug; Baxi's remedy is check the connection, then the sensor.
Take care
Get a Gas Safe registered engineer to look at your Baxi E.04.01
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What E.04.01 means
Baxi's newer displays give the flow sensor two codes where the older Baxis gave it one. E.04.01 is "flow temperature sensor short circuited" and E.04.02 "flow temperature sensor disconnected" (the 200/400 manual says "open-circuited"), and together they are what E20 is on the three-digit ranges: the thermistor on the flow out of the heat exchanger reading as a short or a broken wire, so the board has no water temperature to work from and stops. Having two codes tells the engineer which way the circuit has failed before the case is off. A short is usually water in the connector or a sensor that has failed internally; an open is usually a plug pulled or a lead broken.
Baxi's remedy is the same for both and is printed in full on the 200/400: "sensor not or badly connected, bad connection, sensor fault — check the wiring, check that the sensors are operating correctly, check that the sensor has been correctly fitted, replace the sensor if necessary". The Combi 2 table condenses it to "SENSOR/CONNECTION PROBLEM — check the sensor/PCB connection, check the operation of the sensor". The user manual for the 200/400 lists E04 01 and E04 02 together as "flow temperature sensor fault" and, like every permanent fault on these boilers, the reset is the RESET button, "for at least 3 seconds" there and "for one second" on the Combi 2.
In practice the reset achieves nothing until the circuit is repaired, since the board re-reads the sensor at once. The same two-code pattern covers the other sensors on these ranges: E.00.04 and E.00.05 for the return sensor, E.04.04 and E.04.05 (200/400) or E.00.20 and E.00.21 (Combi 2) for the flue sensor, and E.00.16 and E.00.17 for a cylinder sensor on the System 2. Each has its own alias here but the fault and the remedy are the same sentence.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Sensor connector or wiring | Baxi's first check on both tables. A plug not home after a service, or a lead chafed at the case edge. Open circuit gives E.04.02; a wet or corroded connector can give E.04.01. | Common |
| Sensor failed | "Replace the sensor if necessary." A thermistor that has failed internally reads as a short or an open regardless of temperature. | Common |
| Sensor not fitted correctly | The 200/400 table's "check that the sensor has been correctly fitted". A clip-on sensor left off its pipe reads the air, though this more often shows as a circulation code than a short. | Occasional |
| PCB sensor input | The Combi 2 wording "sensor/PCB connection" covers the board end too. Rare, and concluded only when a good sensor reads wrong at the board. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£150
Time on site
30 minutes
Sensor fitted £80–£130. Connector repair within a call-out.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Baxi / Potterton / Main NTC temperature sensor (flow, return or DHW)
7207471£18–£45Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main flue NTC sensor
7207892£22–£50Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main main PCB
£150–£320Authorised Baxi parts distributor
Price checked 28 September 2026
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Related Baxi fault codes
- E20Get it checkedCentral heating flow thermistor open or short circuit. Baxi list E20 as a faulty component on every generation, with no householder reset; a cheap sensor swap for an engineer.Related: temperature sensors
- E154Get it checkedFlow and return sensor temperature test failed — the two readings do not make sense together. Usually a sensor or its plug, sometimes poor circulation. Engineer diagnosis.Related: temperature sensors
- E40Get it checkedReturn thermistor open or short circuit on the digital-display Baxis. Spanner symbol, no householder reset, and the same inexpensive sensor as the flow side.Related: temperature sensors
- E50Usually simple to fixHot water thermistor fault on the selector-switch Baxis, shown as E then 50. Heating usually carries on; hot water is unreliable until the sensor is changed. Digital-display combis show E321 instead.Related: temperature sensors
- E321Usually simple to fixDomestic hot water thermistor fault on the digital-display Baxis (shown on some as 163). Heating normally continues; tap temperature control is lost until the sensor is replaced.Related: temperature sensors
- E133Get it checkedBaxi's ignition lockout: "the gas supply has been interrupted, ignition has failed or the flame has not been detected". Check the gas is on, reset once. If it returns, stop.Related: same brand
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Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
- Manufacturer support portal
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.