Baxi E40 fault codewhat it means and how to fix it
Return thermistor open or short circuit on the digital-display Baxis. Spanner symbol, no householder reset, and the same inexpensive sensor as the flow side.
Take care
Get a Gas Safe registered engineer to look at your Baxi E40
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What E40 means
E40 is "Return NTC fault" in the 600, 800, Compact and Duo-tec 2 tables and "Return central heating NTC sensor fault — short circuit/open circuit" on Baxi's professional page. It exists only on the digital-display generation: the selector-switch Duo-tec HE and Platinum have a single heating thermistor and no E40 in their ten-code table. The digital-display boilers added a second sensor on the return into the heat exchanger so the board can compare flow and return (the comparison that produces E154 when it fails), and E40 is that second sensor reading as a broken wire or a short. The boiler stops because it will not run the modulation logic on a missing reading.
Baxi's treatment is the same as for E20: the code carries the spanner symbol, the user guide says a spanner code "cannot be reset by the user" and to contact your installer, annual service provider or Baxi Customer Support, and the engineer's test is the resistance curve, "cold resistance approximately 10 kΩ at 25 °C (CH sensors), resistance reduces with increase in temp, replace sensor".
On the 600 and 800 the return sensor is the same part as the flow sensor, 7207471. Two things distinguish E40 in practice. It is the sensor more often disturbed at a service, because the return pipe is lower and the sensor lead runs past the pump; and an E40 that appears after work on the boiler is more likely a plug not pushed home than a sensor that has failed.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Return thermistor failed | Open or short circuit against Baxi's 10 kΩ at 25 °C curve. Same part as the flow sensor on the 600 and 800 (7207471) and replaced the same way. | Common |
| Plug not pushed home or corroded | The common cause after a service or a pump change, when the lead has been moved. An intermittent connection gives an E40 that comes and goes. | Common |
| Lead damaged | Chafed on the pump body or the case edge. Reads open when cold and closed when the metal expands, or the other way round. | Occasional |
| PCB input | The last suspect. Ruled out by testing the sensor at the board connector; a good sensor reading open at the board is a board fault. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£150
Time on site
30 minutes
Return sensor (Baxi 7207471) fitted £80–£130. Plug or lead repair within a call-out.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Baxi / Potterton / Main NTC temperature sensor (flow, return or DHW)
7207471£18–£45Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main main PCB
£150–£320Authorised Baxi parts distributor
Price checked 28 September 2026
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Related Baxi fault codes
- E20Get it checkedCentral heating flow thermistor open or short circuit. Baxi list E20 as a faulty component on every generation, with no householder reset; a cheap sensor swap for an engineer.Related: temperature sensors
- E.04.01Get it checkedFlow temperature sensor short circuit (E.04.01) or disconnected (E.04.02) on the Baxi 200/400 Combi and Combi 2. A sensor or its plug; Baxi's remedy is check the connection, then the sensor.Related: temperature sensors
- E154Get it checkedFlow and return sensor temperature test failed — the two readings do not make sense together. Usually a sensor or its plug, sometimes poor circulation. Engineer diagnosis.Related: temperature sensors
- E50Usually simple to fixHot water thermistor fault on the selector-switch Baxis, shown as E then 50. Heating usually carries on; hot water is unreliable until the sensor is changed. Digital-display combis show E321 instead.Related: temperature sensors
- E321Usually simple to fixDomestic hot water thermistor fault on the digital-display Baxis (shown on some as 163). Heating normally continues; tap temperature control is lost until the sensor is replaced.Related: temperature sensors
- E133Get it checkedBaxi's ignition lockout: "the gas supply has been interrupted, ignition has failed or the flame has not been detected". Check the gas is on, reset once. If it returns, stop.Related: same brand
Own a Baxi boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
- Manufacturer support portal
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.