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FaultcodeCheck

Baxi E40 fault codewhat it means and how to fix it

Get it checkedBoilerDigital display with the spanner symbol: Baxi 600 and 800 Combi and System, Duo-tec 2 Combi GA, Duo-tec, Platinum and Megaflo Compact, Megaflo System, Assure, EcoBlue. Not in the selector-switch table. The Combi 2 uses E.00.04 and E.00.05.Last updated

Return thermistor open or short circuit on the digital-display Baxis. Spanner symbol, no householder reset, and the same inexpensive sensor as the flow side.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Baxi properly.

Get a Gas Safe registered engineer to look at your Baxi E40

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What E40 means

E40 is "Return NTC fault" in the 600, 800, Compact and Duo-tec 2 tables and "Return central heating NTC sensor fault — short circuit/open circuit" on Baxi's professional page. It exists only on the digital-display generation: the selector-switch Duo-tec HE and Platinum have a single heating thermistor and no E40 in their ten-code table. The digital-display boilers added a second sensor on the return into the heat exchanger so the board can compare flow and return (the comparison that produces E154 when it fails), and E40 is that second sensor reading as a broken wire or a short. The boiler stops because it will not run the modulation logic on a missing reading.

Baxi's treatment is the same as for E20: the code carries the spanner symbol, the user guide says a spanner code "cannot be reset by the user" and to contact your installer, annual service provider or Baxi Customer Support, and the engineer's test is the resistance curve, "cold resistance approximately 10 kΩ at 25 °C (CH sensors), resistance reduces with increase in temp, replace sensor".

On the 600 and 800 the return sensor is the same part as the flow sensor, 7207471. Two things distinguish E40 in practice. It is the sensor more often disturbed at a service, because the return pipe is lower and the sensor lead runs past the pump; and an E40 that appears after work on the boiler is more likely a plug not pushed home than a sensor that has failed.

What causes it

Causes of the Baxi E40 fault code, most common first
CauseWhat is actually happeningHow likely
Return thermistor failedOpen or short circuit against Baxi's 10 kΩ at 25 °C curve. Same part as the flow sensor on the 600 and 800 (7207471) and replaced the same way.Common
Plug not pushed home or corrodedThe common cause after a service or a pump change, when the lead has been moved. An intermittent connection gives an E40 that comes and goes.Common
Lead damagedChafed on the pump body or the case edge. Reads open when cold and closed when the metal expands, or the other way round.Occasional
PCB inputThe last suspect. Ruled out by testing the sensor at the board connector; a good sensor reading open at the board is a board fault.Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£80–£150

Time on site

30 minutes

Return sensor (Baxi 7207471) fitted £80–£130. Plug or lead repair within a call-out.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Baxi / Potterton / Main NTC temperature sensor (flow, return or DHW)

7207471£18–£45Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main main PCB

£150–£320Authorised Baxi parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Manufacturer support portal

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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