Redring E1 fault codewhat it means and how to fix it
E1 on a Selectronic Advanced is the outlet temperature sensor open or short circuit. It is the sensor that guards against scalding, so the shower will not run without it.
Take care
Get a qualified electrician to look at your Redring E1
We do not pass enquiries to a repair firm, so there is no form here. When you book a qualified electrician, tell them the make, the model and the exact code or message on the display, and ask whether they carry parts for this make — that is what turns one visit into a repair rather than a quote.
What E1 means
Redring list E1 in the Selectronic Advanced self-help table as abnormal outlet sensor, the sensor is open-circuited or short-circuited, and pair it with the Start/Stop button light flashing twice. Their remedy is one line: contact Redring Support. It is worth understanding why the shower is so uncompromising about it. The Selectronic is a thermostatic shower in the electronic sense. It reads the incoming water temperature and the flow, decides how many heaters to switch on, and then checks the result with a thermistor in the outlet connector. That outlet reading is the one the whole appliance trusts. It is what holds the temperature you chose as the mains pressure wanders, and it is what triggers the over-temperature shutdown if the water heads towards scalding. A thermistor that reads open, infinite resistance, or short, zero, cannot be trusted for either job.
Redring’s table stops at the code and the instruction to contact them; it does not describe what the shower does next, and this page does not pretend it does. What follows from the design is that a shower without a trustworthy outlet reading should not be heating water, and whether or not yours still runs, the right response is not to make it. That is why there is no purge, no reset sequence and no owner remedy in Redring’s table.
The likely physical causes are a sensor lead pulled or chafed inside the unit, the outlet connector assembly failing, or corrosion at the plug on the board, and each of them is behind the cover of a hard-wired 40-amp appliance in a bathroom, which is exactly the work Redring assign to the qualified service representative with a capitalised instruction to isolate first. The one thing an owner can usefully do is a single power cycle at the isolator, because Redring give that as the answer to a display behaving erratically and a momentary glitch can latch a code.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Outlet thermistor failed open or short | The sensor in the outlet connector has gone out of range. Redring’s professional checklist has the engineer check the inlet and outlet thermistors are in circuit. | Common |
| Sensor lead or plug disturbed | A lead trapped when the cover was refitted, or a plug not fully home on the board after service, reads exactly like a failed sensor. | Occasional |
| Corrosion at the sensor connection | A wet enclosure and a low-voltage plug. A green connector gives an open circuit that comes and goes before it fails for good. | Occasional |
| Logic board input fault | Rarely, the sensor is fine and the board reading it is not. Redring’s checklists end at the logic PCB for the reason that everything else has been eliminated first. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£90–£180
Time on site
5 minutes
A visit and an outlet connector with sensor. Redring’s remedy is service, so there is no free fix beyond the single power cycle.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Redring fault codes
- E2Get it checkedE2 on a Selectronic Advanced is the inlet temperature sensor out of range. The shower cannot work out how much heat to add, so it declines to guess.Related: sensors
- Water too COLDGet it checkedRedring answer this with eight checks in a deliberate order, and the seventh is the one nobody guesses: run the shower cold to reset the cut-out.Related: same brand
- otGet it checkedOver Temperature Shutdown on a Selectronic: the water got too hot, so the shower stopped it. Purge it cold before restarting, and stop using the isolator to switch off.Related: same brand
- Shower cycles from HOT to COLDGet it checkedRedring name one cause: the temperature is set too high, so the thermal cut-out keeps operating. Their fix is a dial adjustment done slowly.Related: same brand
- Water too HOTGet it checkedRedring give six checks, and the one that distinguishes them is a filter inside the solenoid valve that other brands do not send you to.Related: same brand
- Water dripping from the bottom of the showerGet it checkedRedring attribute this to the safety pressure relief having operated, and they are clear it is a replacement part rather than something that reseals.Related: same brand
Own a Redring electric shower? Save it and its codes come first next time.
Related guides
Common questions about Redring E1
Can I still use the shower with E1 showing?
Do not. Redring’s remedy for E1 is to contact them, and the outlet sensor is the shower’s scald protection. Whether the unit still heats with the sensor out of range is not something their guide states, and it is not worth finding out under the water.
Is the sensor an expensive part?
Redring list the outlet connector complete with its temperature sensor as a spare in its own right, so it is a replaceable assembly rather than a new shower. The cost is mostly the visit.
Does the Selectronic Premier show E1?
No. The Premier has a single-digit display and no E-codes. A failed sensor on a Premier shows as a shower that will not start or a display that behaves erratically, which has its own page here.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.