Ohme Charger offlinewhat it means
An Ohme that shows Connecting to the internet, Scanning cell towers or Trying to reconnect, or an ePod blinking orange, has lost its 4G link. Ohme’s remedy is a fifteen-minute power cycle.
Before you start
What this means
Ohme chargers talk to Ohme’s servers over their own 4G connection rather than your Wi-Fi, so an offline charger is not a router problem and cannot be fixed at the router. Ohme list three reasons a unit drops off: a decrease in 4G connectivity in the area, the completion of a firmware update, and the charger’s breaker having been switched off or having tripped. What you see depends on the model. A Home Pro shows Connecting to the internet on its screen, or a status such as Scanning cell towers or Trying to reconnect; when it is online those screens are absent. An ePod blinks its rightmost LED orange while it connects and shows the left part of the light bar solid green once it is online. A Go shows a small pair of arrows in the top right of its display when connected. In the app, the My Charger page shows Online with a green dot when all is well.
The remedy Ohme publish is more thorough than a quick flick of a switch: unplug the charger from the car, switch off its dedicated breaker, keep the power off for fifteen minutes to drain any remaining power, then switch on and let the charger reboot, reconnect and perform any updates it has waiting.
What an offline Ohme does with the car is worth knowing, and Ohme state it in the ePod and Home Pro manuals: where the unit cannot establish data transfer at the time of plug-in, it behaves like a dumb charger and will not schedule the charging session. So the car still charges, but immediately and without the smart schedule rather than in your cheap window — on a smart tariff that is a bill problem as much as a control problem, and it is the reason not to leave an offline charger to sort itself out. A unit that will not come back after a proper power cycle, or that drops offline repeatedly, is one for Ohme customer care, and Ohme note that a Go, being unplugged after every use, should not need power cycling at all and should go straight to them.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Weak or interrupted 4G coverage at the charger | Ohme’s first reason. Garages, basements and metal-clad walls do to a 4G modem what they do to a phone, and coverage can change when a nearby mast is reconfigured. | Common |
| A firmware update has just completed | Ohme’s second reason. The unit reboots after updating and can show the connecting screens for a while; a power cycle is only needed if it stays there. | Common |
| The charger’s breaker is off or has tripped | Ohme’s third reason. No power, no connection; the app shows offline while the actual cause is at the consumer unit or the stand-alone breaker. | Common |
| A fault in the unit’s modem | The unit that will not reconnect after the fifteen-minute cycle with the breaker on. Ohme customer care. | Rare |
What to try yourself
Confirm it is offline: the My Charger page in the app should say Online with a green dot. On the charger, look for the connecting screens on a Home Pro, the blinking orange LED on an ePod, or the missing arrows on a Go.
Check the charger’s breaker. Ohme installations use either a stand-alone breaker box near the charger or a labelled way in the main consumer unit; a tripped RCBO is floppy and needs pressing fully down before it will go up.
Unplug the charger from the car, switch its breaker off and leave it off for fifteen minutes. Ohme are specific about the time; it lets the unit drain fully.
Switch the breaker back on and give the charger several minutes to boot, connect and apply any pending update before judging it.
If it will not come back, or goes offline again within days, contact Ohme customer care. For a Go, skip the power cycle and contact them directly, as Ohme advise.
Get a registered electrician to look at your Ohme ev charger
We do not pass enquiries to a repair firm, so there is no form here. When you book a registered electrician, tell them the make, the model and the exact code or message on the display, and ask whether they carry parts for this make — that is what turns one visit into a repair rather than a quote.
What it costs to fix
Typical repair cost
£0
Time on site
25 minutes
Nothing. A unit that cannot be brought back online is a warranty or Ohme service matter.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Ohme fault codes
- Flashing yellowGet it checkedOn a Home or Go this means an electrical fault, and all lights flashing together means the car. Steady red on these models is not a fault at all.Related: status lights
- Home Pro red lightGet it checkedOn a Home Pro the light strips turning red means error, and Ohme publish no code list behind it. Read the screen for the reason, power cycle once, and contact Ohme if it stays.Related: status lights
- Home Pro blue lightUsually simple to fixBlue on a Home Pro is delayed charging: the car is plugged in and Ohme is waiting for the scheduled or off-peak window. Solid green is plugged in, fading green is charging.Related: status lights
- OvervoltageGet it checkedAbove 253 volts or below 207, Ohme pause charging. Their published remedy sends you to your distribution network operator, not to Ohme.Related: same brand
- RCD activationGet it checkedOhme build the residual current protection into the unit and publish the reset for it — one of very few owner actions any manufacturer in this category sanctions.Related: same brand
- Suspended EVUsually simple to fixAn app message meaning Ohme tried to send charge and the car limited what it would take. Ohme’s checklist runs through the car’s own limits, timers, tariff pairing and the API link.Related: same brand
Own an Ohme ev charger? Save it and its codes come first next time.
Related guides
Common questions
Should I restart my Wi-Fi router?
It will make no difference. Ohme chargers use a 4G data connection preconfigured at the factory to reach Ohme’s servers; your home network is not involved.
Will the car still charge while the charger is offline?
Yes, but not smartly. Ohme’s ePod manual says that where the unit cannot establish data transfer at the time of plug-in it behaves like a dumb charger and will not schedule the charging session, so expect the car to charge straight away rather than waiting for your off-peak window. You also lose the ability to change or start a charge from the app and to see live data. The Home Pro manual says the same; Ohme publish no equivalent statement for the Home and Go.
Why fifteen minutes and not a quick off and on?
Ohme’s wording is to keep the power off to drain any remaining power from the charger. The modem and controller hold enough charge to ride through a brief interruption without actually restarting.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer support portal
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.