Panels are still livea plain-English guide
There is no switch that stops a panel generating. Turning the inverter off makes it safe to stand next to and leaves the roof wiring live at hundreds of volts.
Stop — this needs an engineer
Get a registered electrician to look at your solar or battery system
We do not pass enquiries to a repair firm, so there is no form here. When you book a registered electrician, tell them the make, the model and the exact code or message on the display, and ask whether they carry parts for this make — that is what turns one visit into a repair rather than a quote.
What this means
This page exists because the instinct that works on every other appliance in a house fails here, and the failure is dangerous. On a fridge, a boiler or a hob, switching off at the wall makes the thing safe. On a solar system, isolating the alternating current side makes the inverter safe to stand next to and leaves the direct current side — the panels and the wiring between them — live for as long as there is daylight. The MCS Guide to the Installation of Photovoltaic Systems, the guide MCS-certified installers worked to before the IET Code of Practice replaced it, states it directly: the supply from PV modules cannot be switched off, so the DC terminals remain live at all times during daylight hours, and the guide requires the DC isolator enclosure to carry the label "Danger — contains live parts during daylight". Look at your own isolator and you will probably find that label. The only thing that stops a module generating is darkness or something opaque covering it. The scale is worth stating with a number rather than an adjective.
GivEnergy’s commissioning check for their PV over-voltage alarm is that the string voltage does not exceed 580 volts direct current, and Fox ESS specify an open-circuit voltage under 600 volts for the strings on their H1 hybrid inverters. Those are the ceilings the inverters are built to accept, not what a typical roof reads — what yours produces depends on how many panels are wired in series — but a domestic string is measured in hundreds of volts, and the ceiling is several times anything else in the building. Direct current at that level is also less forgiving than mains alternating current, because there is no zero crossing to help an arc extinguish itself. SMA give the best statement of how far the hazard reaches, and it is further than people assume: in the event of a ground fault, high voltages can be present, and do not touch the cables, the substructure, the frame or the modules of the PV array. Substructure and frame means the mounting rails and the metal edges of the panels themselves, not just the wiring.
SolarEdge add the timing point that catches installers out, never mind owners: after switching off, wait five minutes for the input capacitors to discharge before disconnecting AC and then DC. Fox ESS publish the same idea in their switch-off sequence, with a five-minute wait before the lid is opened. The unit is dangerous after it has been switched off. Batteries add a third source that is independent of both sun and grid. Tesla instruct owners not to troubleshoot during a grid outage, precisely because the battery is energising the house at that moment, and warn that the DC conductors of a PV system connected to a Powerwall 3 can become grounded without indication while the inverter tests the array’s isolation. GivEnergy’s owner guide says battery systems contain high-voltage components and must not be opened or tampered with. Enphase note that battery indicators keep flashing while the DC switches are off because the units are still receiving AC power. And Fox ESS make the practical point in their standard remedy for a run of inverter faults: disconnect PV, grid and battery — three separate isolation points.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Daylight on the array | That is the whole of it. A photovoltaic module generates whenever light falls on it, and the MCS installation guide states that the supply from PV modules cannot be switched off. No switch anywhere in the system changes that. | Common |
| Stored energy in the inverter after switch-off | SolarEdge publish a five minute wait for input capacitors to discharge before disconnecting anything, and Fox ESS a five minute wait before the lid is opened. Switched off is not the same as safe. | Common |
| A battery energising the house | Independent of sun and grid. Tesla instruct owners not to troubleshoot during a grid outage for this reason, because the battery is carrying the house at that point. | Common |
| A ground fault putting voltage onto the structure | SMA warn that in a ground fault, high voltages can be present and that the substructure, frame and modules should not be touched — not only the cables. | Occasional |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£0
Time on site
10 minutes
Nothing to fix here — this is how the system works rather than a fault. The cost is an installer’s visit if something on the DC side genuinely needs looking at.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Own this appliance and had this code? . Nothing is published until a person has read it.
Related solar or battery system fault codes
- Inverter shutting down in the middle of the dayUsually simple to fixUsually the grid rather than your system. Inverters must disconnect when mains voltage goes outside the G98 protection settings, and exporting solar is what pushes it there.Related: same brand
- Generating less than expectedUsually simple to fixThe rated figure is a laboratory number a British afternoon rarely supplies. Two published non-faults explain most of the rest: darkness and export limits.Related: same brand
- Battery not dischargingGet it checkedBefore treating it as a fault, check what your tariff is asking. A battery holding charge in the evening is very often following a schedule correctly.Related: same brand
Related guides
Common questions
Can I not just turn it all off at the isolator?
You can make the inverter safe to stand next to, and that is worth doing. What you cannot do is make the panels safe, because they generate whenever it is light and no isolator changes that — the label the MCS guide requires on the isolator, "Danger — contains live parts during daylight", is there for exactly this reason. The wiring between the panels and the isolator stays live at several hundred volts regardless of what you have switched.
What if I do it at night?
Darkness removes the generation but not the stored energy or the battery. SolarEdge publish a five minute wait after switch-off for the input capacitors to discharge, and a battery system remains live independently of both sun and grid. Night makes the array quiet; it does not make the system dead.
How high is the voltage really?
GivEnergy’s check for their PV over-voltage alarm is that a string does not exceed 580 volts DC, and Fox ESS specify an open-circuit voltage under 600 volts for their H1 hybrids. Those give you the scale: they are the ceilings the equipment accepts, and a domestic string runs somewhere in the hundreds of volts below them. Either figure is several times the mains voltage in the rest of the house, and direct current at that level does not self-extinguish an arc the way alternating current does.
Can I touch the frames or the mounting rails?
SMA say specifically not to, in the case of a ground fault: do not touch the cables, the substructure, the frame or the modules of the PV array. That is the sentence worth remembering, because most people assume the hazard is only in the cables.
Is there a safety notice about panels becoming live?
One, in the UK, at the time of writing. The Office for Product Safety and Standards published a product safety report in November 2022 (case 2211-0050, risk level high) on Schüco MPE solar modules with an Ico-solar 3554 backing foil — module types MPE 175, 180, 185 and 190 MS 05 and MPE 200, 205, 210, 215 and 220 PS 05, which Schüco’s own warning letter says were delivered between 2010 and 2014. The backing sheet chalks and cracks along the internal connector, voltage can reach the frame, and OPSS state that switching off the inverter is not sufficient to remove the risk: affected modules have to be taken out of operation or isolated so nobody can reach them. Schüco’s letter tells owners not to touch the modules, cabling, connectors or mounting structure without protection against electric shock and to contact them. If your panels carry that badge and date, check the article number on the module label or your invoice against the OPSS list.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Trade body guidance
- Manufacturer technical and service documentation
- Manufacturer support portal
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.