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Potterton E117 fault codewhat it means and how to fix it

Get it checkedBoilerPromax Gold, Titanium and Assure rangesLast reviewed

System pressure has climbed above about 2.9 bar. Either it has been overfilled or the expansion vessel has stopped working.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Potterton properly.

What E117 means

E117 is the opposite of the fault everybody looks up: pressure too high rather than too low. Potterton set the trip at around 2.9 bar. Two things cause it. The trivial one is overfilling — the last part of the range fills far faster than people expect and it is easy to overshoot, or to leave a filling loop valve fractionally open so the system slowly equalises with mains pressure. The significant one is a failed expansion vessel. Water expands by roughly four per cent between cold and full operating temperature, and the vessel exists to absorb that. Without it, pressure climbs steeply every time the heating runs. The diagnostic is simple and you can do it yourself: note the pressure cold, run the heating for half an hour, and note it again. A rise of a couple of tenths is normal. A rise of a bar or more means the vessel. This is also, quietly, the explanation for a great many low-pressure complaints — a system that over-pressurises and discharges through the safety valve every cycle ends up reading low once it cools.

What causes it

Causes of the Potterton E117 fault code, most common first
CauseWhat is actually happeningHow likely
Somebody chased a low-pressure fault too enthusiasticallyThe commonest route to E117 on a Promax is an E119 last week that got topped up twice by two different people. Entirely harmless and easily undone.Common
Filling key left engagedPromax installations often use a keyed internal link rather than a braided hose. Left in, the system slowly climbs towards mains pressure. Check for a small plastic tab still sitting in the underside of the appliance.Common
Vessel diaphragm perishedTwelve to fifteen years is about the life of one, and on a Promax it is behind the appliance where nobody has looked. Diagnosed by the gap between the cold and hot readings.Common
Safety valve seized shutThe valve should relieve at 3 bar. One limed up solid will let pressure climb past where it ought to have vented, which is the one version of this fault worth treating with urgency.Rare

What to try yourself

  1. Look underneath the appliance for a filling key still in place, and for lever valves sitting along the hose rather than across it. This accounts for more E117s than everything else combined.

  2. Take two readings and write them down: one with everything stone cold, one after the heating has run for half an hour. The gap between them is the whole diagnosis.

  3. A gap of two or three tenths of a bar is healthy. A gap approaching a full bar means the expansion vessel is no longer absorbing anything and needs an engineer.

  4. If the cold figure alone is too high, let a little out of a radiator bleed screw into a jug until it settles at 1.2 bar.

    Use a radiator, not the safety valve. Lifting a safety valve by hand tends to leave grit on the seat, after which it weeps permanently and needs replacing — you would have converted a free job into a paid one.

Get a Gas Safe registered engineer to look at your Potterton E117

Gas Safe Register engineers only. No obligation.

What it costs to fix

Typical repair cost

£0–£400

Time on site

45 minutes

Free if it is overfilled. Recharging an expansion vessel is £90 to £160. Replacing one is £180 to £400 fitted depending on access.

Typical UK prices including parts and labour, updated August 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Expansion vessel (8 litre, sealed system)

EV-8L£35–£85Plumbing merchant

Price checked 5 August 2026

Pressure relief valve, 3 bar

PRV-3B£18–£42Plumbing merchant

Price checked 5 August 2026

What other owners found

Nobody has shared what worked for them on this code yet. If you have had it, you would be the first — and it genuinely helps the next person.

Written by

Fault Code Check editorial team

Updated

Reviewed by

Technical reviewer

Gas Safe registration to be displayed on appointment

Last reviewed

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Interviews with working engineers

Checked by Technical reviewer (Gas Safe registration to be displayed on appointment) on 5 August 2026.

Read our full verification process