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Viessmann F.62 fault codewhat it means and how to fix it

Stop — call an engineerBoilerNumeric F-code display (2020 on): Vitodens 100-W B1HF/B1KF, B1HG/B1KG, B1GA; 111-W B1LF, B1LG; 050-W B0HA/B0KALast updated

The high limit safety cut-out has tripped on a 2020-on Vitodens: the boiler water got too hot and the burner is locked out. A Gas Safe engineer checks circulation, fill level and diverter valve.

Get a Gas Safe registered engineer to look at your Viessmann F.62

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What F.62 means

F.62 on the numeric-table Vitodens (100-W B1HF/B1KF, B1HG/B1KG, B1GA; 111-W B1LF, B1LG; 050-W B0HA/B0KA) reads "Burner in a fault state — High limit safety cut-out has responded." It is the same event the two-character units report as F2, and Viessmann's measures are the same list of reasons water stops moving through a heat exchanger: "Check heating system fill level. Check pre-charge pressure in diaphragm expansion vessel. Adjust to required system pressure. Check whether flow rate is sufficient (circulation pump). Check function of 3-way diverter valve. Vent the system. Reset the appliance." The high limit safety cut-out on these boilers is not a separate device but a function of the flow temperature sensor — Viessmann's rows F.184 and F.185 call it the "flow temperature sensor/high limit safety cut-out" — so if the sensor sees the flow run past its limit the burner is shut off and locked.

A locked-out burner on these units is unmistakable: the warning triangle flashes and the "CL" glyph appears, and the operating instructions say a reset is only possible after the burner has cooled down. That cooling delay is not a nuisance, it is the safety device doing its job. The householder may reset once by holding the up and down arrows together for about four seconds; if F.62 returns the instructions say to notify the heating contractor rather than reset again. The reason the fault recurs is nearly always circulation: a pump that is not moving enough water, a diverter valve stuck between heating and hot water, air in the heat exchanger after a top-up, or a system so sludged that the return barely flows. F.345 is the softer version of the same limit, where the burner is blocked and released after cooling without a reset; F.63 is the flue gas temperature limiter, a different sensor with the same list of checks.

What causes it

Causes of the Viessmann F.62 fault code, most common first
CauseWhat is actually happeningHow likely
Circulation pump not moving enough waterA pump at low speed, sticking, or with a blocked impeller. Named in the row ("Check whether flow rate is sufficient (circulation pump)") and the leading finding on a boiler that trips repeatedly.Common
Diverter valve stuckThe 3-way valve caught between positions leaves the burner heating a circuit with nowhere to go. The fourth measure in Viessmann's list.Common
Air or low fill levelAn air pocket in the heat exchanger after topping up or after work, or a system running below its set pressure. "Vent the system" closes the measures.Occasional
Sludge or scale in the heat exchangerRestricted passages heat the small volume of water quickly and the limit is reached before the sensor sees a normal flow. A flush rather than a part.Occasional
Flow sensor reading highBecause the cut-out is a function of the flow temperature sensor, a drifting sensor can trip it falsely. F.446, a deviation between its two readings, points this way.Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£80–£300

Time on site

1h 30m

A pump or diverter valve motor sits mid-range; a diverter valve cartridge or a system flush at the top. Air in the system costs a visit only.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Viessmann boiler water temperature sensor (NTC 10 kΩ)

£15–£45Authorised Viessmann parts distributor

Price checked 28 September 2026

Viessmann internal circulation pump

£150–£300Authorised Viessmann parts distributor

Price checked 28 September 2026

Viessmann 3-way diverter valve (motor and cartridge)

£60–£180Authorised Viessmann parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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