Vokèra boiler fault codes
Vokèra print a Final or Temporary classification against every code in their own tables, and that column tells you more than the letter in front of the number. A Final alarm has stopped the appliance and will not clear until somebody resets it. A Temporary one clears itself once the condition behind it goes away. The prefix is not the guide to which: A11 and A77 are Temporary, A01 to A04 are Final, and on the Mynute range AL40 and AL41 are the same low-pressure fault classified Final and Temporary respectively. The other thing worth settling before reading any code is which numbering your appliance uses, because Vokèra have changed it twice. The Vision combi and system boilers use the A01 to A11 set described here. The Mynute range uses AL10 to AL79. The current Easi-heat i uses A10 to A80, and the Vision Plus uses E010 to E099. Those last two renumber the same faults rather than adding new ones — an ignition lockout is A01 on a Vision, AL10 on a Mynute, A10 on an Easi-heat i and E010 on a Vision Plus. Vokèra appliances are common in the rental sector, which means a lot of these codes get looked up by tenants rather than owners.
Where the code shows on a Vokèra
On the Vision the code appears on the LCD alternating with the temperature. Whether a fault is temporary or final is not something the number tells you, but the appliance does: Vokèra document that a temporary fault code flashes, and that when a fault goes final the pump runs a 60-second post-circulation — accompanied, on the Mynute range, by a red LED coming on. The Vision Plus lights a RESET icon when the fault is one the manual expects you to clear yourself, which is a more dependable signal than the code group. Older Compact and Excel appliances predate the LCD and read out on indicator lights instead; Vokèra no longer publish servicing literature for them, so nothing on these pages should be assumed to carry across to an appliance without a display.
How to reset a Vokèra
There are two published procedures and which one applies depends on the age of the appliance. On the Vision combi and system boilers there is no reset button at all: Vokèra tell you to let two minutes elapse and then rotate the mode selector knob across the OFF/RESET position. The wait is part of the instruction rather than a courtesy, and after a failed ignition Vokèra specify at least two minutes before re-setting. On the Vision Plus there is a RESET key, and Vokèra permit a maximum of three consecutive attempts; once those are exhausted the display shows E099, which their manual calls definitive and not resettable, and the only way out of it is to switch the electrical supply off and restore it. On both, Vokèra add that an appliance which needs resetting frequently has a fault rather than a habit.
Most common Vokèra faults
The Vokèra codes people look up most.
- A01Get it checkedThe burner failed to light and the appliance has locked out. Check the gas supply and, in cold weather, the condensate pipe before calling anyone.
- A04Usually simple to fixSystem water pressure is below the minimum the appliance will run at. Topping the system back up to 1.2 bar normally clears it straight away.
- A02Get it checkedThe safety limit thermostat has tripped on overheat. In practice this nearly always means water has stopped circulating properly.
- A03Get it checkedThe appliance cannot confirm the fan is running correctly, so it will not permit the burner to light. This needs an engineer.
Every Vokèra fault code
7 published codes. Filtering happens in the page — every one is in the HTML.
Showing 7 of 7 codes
Vokèra models
Codes can differ between generations. Check yours.
Guides that help with Vokèra faults
Boiler fault codes explained: what they actually tell you
Codes look like diagnoses and are not. Understanding which family a code belongs to turns a meaningless number into a genuinely useful starting point.Read the guideHow to repressurise a boiler
The five-minute job that resolves more no-heating calls than any other. Here is how to do it properly, and how to tell when topping up is the wrong answer.Read the guideWhat a Gas Safe engineer actually checks in a boiler service
Most people pay for this once a year and stand in another room while it happens. Here is what should be going on, which test cannot be faked, and how to tell a real service from twenty minutes and an invoice.Read the guideWhat to do when your condensate pipe freezes
The single most common winter boiler fault, and one of the few you can genuinely fix yourself in fifteen minutes with a kettle and some patience.Read the guide
Looking for Vokèra’s own support? www.vokera.co.uk. We are not affiliated with Vokèra.