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Worcester Bosch EF 349 fault codewhat it means and how to fix it

Get it checkedBoilerGreenstar CDi Compact, Si Compact and 27i/30i System Compact ErP, where EF 349 is a blocking code read in the info menu. Not published in the Greenstar i ErP table and not possible on the CDi Classic display. The Greenstar 4000 and 2000 show the same collapse of circulation as 2964, flow rate in heat exchanger too low, and the 2000 as 2941, insufficient flow rate in boiler, with the pump, the flow sensor plug and the water pressure as the checks.Last updated

The boiler is on its lowest flame and the water is still leaving far hotter than it returns — more than 18 °C hotter. Worcester call it boil detect, and it means circulation has collapsed.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Worcester Bosch properly.

What EF 349 means

EF 349 appears in the blocking tables of the Compact family as "central heating, boil detect — large delta T despite minimum burner — the boiler is operating at minimum burner load and there is a greater than 18 °C flow and return temperature difference". Delta T is the gap between the temperature of water leaving the boiler and the temperature coming back. A well-circulating system running flat out might show a gap of 20 °C; the same system on the burner's minimum setting should show a small one, because there is very little heat going in.

A large gap at minimum burner means the little heat being added is going into a very small amount of water, which is another way of saying almost nothing is flowing. The word Worcester choose, boil detect, is the clue to why they watch for it: water that is barely moving through a heat exchanger will boil locally even at low burner output, and boiling is what produces the kettling noise and, eventually, exchanger damage.

Because it is a blocking code, the boiler pauses and tries again rather than locking out, and you may only see 349 in the info menu or hear its effects as a boiler that runs briefly, stops, and runs again. It sits with D4 271 and the letterless 212 and 213 as the Compact range's family of "the water is not moving" reports, and the causes are the same ones: air, pressure, pump, and a circuit that has been closed down.

What causes it

Causes of the Worcester Bosch EF 349 fault code, most common first
CauseWhat is actually happeningHow likely
Pump failing or on too low a speedA pump that has lost performance moves so little water at low burner that the flow and return diverge. On Compact models the pump speed is set through the service menu and can have been left too low.Common
Radiators or zones shut downThermostatic valves closed across the house, or a zone valve that has failed shut, leave only the bypass for the pump to push through.Common
Air in the primary circuitAn air lock at the top of the heat exchanger or in the pump housing stops flow while the sensors go on reading, and the gap between them opens up.Occasional
Blocked filter or strainerA magnetic filter that has not been cleaned in years, or a strainer choked with debris, throttles the whole circuit.Occasional

What to try yourself

  1. Open a few radiator valves fully, including one in the room where the thermostat is, so the boiler has a circuit to push water round.

  2. Check the pressure gauge and top up to about 1.5 bar cold if it is low. Bleed any radiators that are cold at the top.

  3. Let the boiler run and listen. If it kettles — a rumbling or hissing from the case — or keeps stopping and starting, switch it off and book an engineer. If you have a magnetic filter, ask them to clean it at the same visit.

Get a Gas Safe registered engineer to look at your Worcester Bosch EF 349

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What it costs to fix

Typical repair cost

£0–£700

Time on site

30 minutes

Free if valves or air. Pump £280–£450. Filter clean at a service. Powerflush £400–£700 if the circuit is genuinely blocked with sludge.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Central heating circulating pump

CH-PUMP-15-60£90–£180Plumbing merchant

Price checked 28 September 2026

Magnetic system filter, 22mm

MAG-22£65–£120Plumbing merchant

Price checked 28 September 2026

Own this appliance and had this code? . Nothing is published until a person has read it.

Common questions about Worcester Bosch EF 349

What does delta T mean?

The temperature difference between the flow leaving the boiler and the return coming back. Worcester's threshold for this code is 18 °C at minimum burner. Engineers use it constantly because it is the simplest measure of how much water is moving.

The boiler keeps running for a minute then stopping. Is that this?

It can be. A blocking code pauses the boiler rather than locking it out, so the pattern of short runs with pauses is what 349 looks like from the outside. An engineer can confirm it from the history in the info menu.

Could it be the sensors rather than the flow?

Rarely. Two sensors both reading plausibly but far apart is much more often real than a coincidence of two faults. If the pump and circuit check out, the engineer compares each sensor with Worcester's resistance table.

Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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