Samsung DDC status codewhat it means
Not a fault. The AddWash hatch was opened and closed without pressing start again, so the machine is waiting for you to tell it to carry on.
Before you start
What DDC means
This is the code that exists because of the hatch in the door. On AddWash machines you can pause a running cycle, drop in a stray sock, and close the hatch again — but the machine will not resume on its own.
Samsung publish DDC and ddC as the AddWash door having been opened without pressing start or pause, and the remedy is exactly what it sounds like: press the hatch shut and then press start/pause. Nothing has failed, no water is anywhere it should not be, and the cycle picks up where it left off. It is worth its own page because the situation is invisible in the machine’s own terms. From where you are standing the hatch is shut, the display shows a code, and the drum is not moving, which reads as a broken door lock.
There is a related code to keep separate. Samsung list DC3 as an AddWash lock issue, with the remedy to turn the machine off and restart the cycle. That is the version where the hatch interlock itself is unhappy rather than merely waiting, and it loses your cycle position rather than resuming it. The plain door codes dC, DC, DC1, dE and dE1 are the main door, not the hatch.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| The hatch was opened mid-cycle and start was not pressed | The designed behaviour. The machine waits indefinitely rather than restarting a drum next to an open hatch. | Common |
| The hatch is closed but not latched | It needs a firm push at the centre rather than a nudge at the edge. Resting against the seal looks shut and does not register. | Common |
| Detergent residue on the hatch seal | A sticky film holds the hatch a fraction proud of its catch. Wipes off with a damp cloth and stops it recurring. | Occasional |
| Something caught in the hatch opening | A sleeve or a sock corner across the lip. Obvious once you look, easy to miss when the hatch appears to shut. | Occasional |
| AddWash hatch interlock failing | The switch no longer confirms the hatch. This is the point where Samsung’s separate DC3 becomes the more likely reading and an engineer is needed. | Rare |
What to try yourself
Push the AddWash hatch firmly closed at its centre until you feel it latch, then press Start/Pause. That is Samsung’s published remedy and the cycle should resume from where it stopped.
If it will not latch, open it and run a finger round the lip and the seal. A sleeve, a sock corner or a bra strap across the opening is the usual reason.
Wipe the hatch seal and the edge of the opening with a damp cloth. Dried detergent and softener build a sticky film that holds the hatch a hair off its catch.
If nothing happens when you press start, note whether the display has changed to DC3. That is a different code — an AddWash lock issue — and Samsung’s remedy for it is to switch off and restart the cycle rather than resume it.
If the hatch will not stay shut at all, stop using the machine and book an engineer. Do not tape or wedge it: the interlock is what stops the drum turning with an opening in the door.
Never defeat a door or hatch interlock. It is the only thing preventing a drum from spinning next to an opening you can reach into.
Get a qualified appliance engineer to look at your Samsung DDC
We do not pass enquiries to a repair firm, so there is no form here. When you book a qualified appliance engineer, tell them the make, the model and the exact code or message on the display, and ask whether they carry parts for this make — that is what turns one visit into a repair rather than a quote.
What it costs to fix
Typical repair cost
£0–£160
Time on site
5 minutes
Nothing in almost every case — this is normal behaviour with a one-press remedy. An AddWash hatch interlock fitted is £100 to £160 if the switch has genuinely failed.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Samsung fault codes
- dEGet it checkedThe machine cannot confirm the door is locked, so it will not start. On an AddWash there is a second hatch with its own interlock to check.Related: door and interlock
- 5EGet it checkedThe machine could not empty within the time it allows. On a Samsung this is the single most common code, and the filter behind the front flap is the usual answer.Related: same brand
- 4EGet it checkedThe machine asked for water and did not get enough in the time allowed. Nine times out of ten the answer is at the tap rather than inside the machine.Related: same brand
- UEUsually simple to fixThe load is on one side of the drum and the machine has refused to spin. Samsung are explicit that this is not a fault — it is the machine protecting itself.Related: same brand
- SudUsually simple to fixThe machine has detected far more foam than it can spin safely. It is usually too much detergent, and it usually clears itself if you let it.Related: same brand
- 3EGet it checkedThe motor is not turning as commanded. Samsung ask you to power off and retry once, and if it returns it is a repair rather than a glitch.Related: same brand
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Related guides
Common questions about Samsung DDC
Have I lost my wash?
No. This code is the machine waiting rather than the machine stopping. Press the hatch shut and press Start/Pause and it resumes at the same point in the programme. The code that does lose your place is DC3, where Samsung tell you to turn off and restart the cycle.
Why will the hatch not open at all sometimes?
Samsung publish the conditions. The AddWash hatch stays locked when the water is above 55°C, during drying, while the drum is rotating, at any point in an ECO drum clean cycle, when the child lock is set, and on drum wash or drum drying programmes. Every one of those is deliberate.
Is DDC the same as a door error?
No, and the distinction matters when you are searching. DDC and ddC are the small AddWash hatch. Samsung’s plain door codes — dC, DC, DC1, dE and dE1 — are the main door, and those genuinely are about the door being closed properly or the interlock failing.
Can I add clothes at any point?
Not at any point, no. The hatch will not release once the water is hot, during a dry, or while the drum is turning, so the practical window is early in a cycle. Add what you have forgotten in the first few minutes and you will rarely meet a locked hatch.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer support portal
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.