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Baxi E.01.17 fault codewhat it means and how to fix it

Get it checkedBoilerTwo alternating pairs, H01 then 18 (temporary) and E01 then 17 (permanent), on the Baxi 200 and 400 Combi of 2016–2023. Dotted H.01.18 and E.01.17 on the 200, 400, 600 and 800 Combi 2, 600 and 800 System 2 and Assure 500 from 2023. Three-digit Baxis show E125 or E109.Last updated

"No water circulation (permanent)" on the Baxi 200/400 Combi and Combi 2, after H.01.18 has shown as a temporary block. Pressure, venting and the pump, in Baxi's order; reset once.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Baxi properly.

What E.01.17 means

Baxi's newer displays report a circulation failure twice. H.01.18 — H01 alternating with 18 on the 200/400 Combi — is "no water circulation (temporary)", a fault that "prevents the boiler operating but will automatically reset once the cause of the fault has been resolved"; when the board has tried and failed enough it becomes E.01.17, "no water circulation (permanent)", a lockout that "will not automatically reset". The board decides both by watching the flow and return sensors after the pump starts and finding the temperature response of water that is not moving.

The Combi 2 table gives the remedy in two headings: "INSUFFICIENT CIRCULATION — check the installation pressure, activate a manual venting cycle, check the operation of the pump, check the boiler/installation circulation", then "SENSOR ERROR — check the operation of the temperature sensors, check the connection of the temperature sensors". The 200/400 table says the same at more length: "vent the air in the heating system, check the water pressure, check the wiring, check the circulation (direction, pump, valves), check the cleanliness of the heat exchanger", and ends with the sensor. Pressure is on the list for a reason that E118 and E119 taught on the older Baxis — a system that has lost water has lost circulation too — but the code is a movement test, and a boiler at 1.5 bar with a stuck pump will show it.

The reset is the RESET button, one second on a Combi 2 and at least three seconds on a 200 or 400, and the user manual's condition applies: "if the error cannot be reset, or it frequently re-occurs, please contact your Installer, Annual Service Provider or Baxi Customer Support". The same circulation trouble shows earlier as H.01.05, H.01.08, H.01.14 and, on a combi drawing hot water, H.01.21, all of which Baxi list with the identical circulation checks.

What causes it

Causes of the Baxi E.01.17 fault code, most common first
CauseWhat is actually happeningHow likely
Air in the pump or heat exchangerBaxi's "activate a manual venting cycle". Air after a top-up or radiator work stops the pump moving water although it spins. Both ranges have a de-aeration function for this.Common
Pump not runningThe Combi 2 table's "check the operation of the pump". Seized after a summer idle, or not fed by the board. On these boilers the pump is a modulating unit and is replaced as an assembly.Common
Low pressureFirst on both lists. A system that has dropped towards 0.5 bar has too little water to circulate reliably, and the pressure code may follow or precede this one.Common
Sensor or its connectionBaxi's second heading. A flow or return sensor loose in its pocket or with a poor plug reports no temperature change on a system that is circulating.Occasional
Closed circuit or fouled exchangerThe 200/400 table's "check the circulation (direction, pump, valves)" and "cleanliness of the heat exchanger". Every valve shut, or a sludged exchanger the pump cannot push through.Occasional

What to try yourself

  1. Check the pressure reading and bring it to 1 to 1.5 bar if it is low, then bleed any radiator that is cold at the top. Baxi put pressure and venting first.

  2. Make sure some radiator valves are open so the pump has a path.

  3. Reset once: RESET for one second on a Combi 2, at least three seconds on a 200 or 400 Combi. H.01.18 clears on its own once the water moves; E.01.17 needs the button.

    If it returns, the pump or a sensor needs an engineer. Baxi's user manual: contact your installer or Baxi Customer Support if it cannot be reset or recurs.

Get a Gas Safe registered engineer to look at your Baxi E.01.17

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What it costs to fix

Typical repair cost

£0–£400

Time on site

30 minutes

Venting and repressurising cost nothing. Pump assembly £200–£350 fitted. Sensor £80–£130. System clean £300–£500.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Magnetic system filter, 22mm

MAG-22£65–£120Plumbing merchant

Price checked 28 September 2026

Baxi / Potterton / Main NTC temperature sensor (flow, return or DHW)

7207471£18–£45Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main pump assembly

7684006£120–£240Authorised Baxi parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Manufacturer support portal

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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