This fault can involve incomplete combustion and carbon monoxide.
If anyone in the property feels sick, dizzy or drowsy, or you can smell gas: open the windows, leave the building, and do not switch anything on or off. Then call the National Gas Emergency Service.
0800 111 999Baxi E.01.20 fault codewhat it means and how to fix it
"Maximum flue gas temperature reached" on the Baxi 200/400 Combi and Combi 2. Baxi's cause is a heat exchanger blocked on the flue side; the fix is a strip and clean, not a reset.
Stop — this needs an engineer
Get a Gas Safe registered engineer to look at your Baxi E.01.20
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What E.01.20 means
E.01.20 is the flue over-temperature lockout on Baxi's two-part and dotted displays, the counterpart of E130 on the three-digit ranges. The 200/400 Combi manual defines it as "maximum flue gas temperature reached (> 140 Deg C)", the Combi 2 manual as "maximum flue gas temperature reached", and the two manuals give different-looking remedies that describe the same failure from two sides. The Combi 2 table is blunt: "EXCHANGER ON FLUE GAS SIDE BLOCKED — check the cleanliness of the exchanger".
The 200/400 table gives the circulation list — "vent the air in the heating system, check the water pressure, check the circulation (direction, pump, valves), check the cleanliness of the heat exchanger, check that the sensors are operating correctly" — because flue gas runs hot for two reasons: the water side is not taking the heat away, or the combustion side is so fouled that the flame heats the exhaust instead of the water. The 200/400 range prints two more flue-temperature codes around this one, E04 06 "critical flue gas temperature reached" with the same remedy and E04 04/05 for the flue sensor itself, and its user manual groups them under "flue temperature sensor fault", so an owner may see any of the three. This page is rated danger because the flue is where the boiler's combustion products go, and a heat exchanger blocked on the flue side is a combustion fault: a burner that cannot pass its exhaust through the exchanger is a burner whose combustion is being disturbed.
The reset — one second on a Combi 2, at least three seconds on a 200/400 — will clear the code, and a boiler that trips once on a very cold morning with a marginal system may run for weeks afterwards, but the manual's remedy is a cleaned exchanger and nothing a householder can do stands in for it.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Heat exchanger blocked on the flue side | The Combi 2 table's only cause. Combustion deposit on the fins narrows the gas path, the exhaust cannot give up its heat, and the flue sensor sees it. A strip and clean at a service. | Common |
| Poor water-side heat transfer | The 200/400 list: circulation, pressure, air. Water that is not moving through the exchanger leaves the metal hot and the flue gas with it. E.01.20 often arrives alongside the circulation codes. | Common |
| Flue sensor reading high | "Check that the sensors are operating correctly." A drifted flue thermistor trips the limit on a healthy boiler. Its own failure codes are E.00.20/E.00.21 (Combi 2) or E04 04/05 (200/400). | Occasional |
| Combustion set rich | A gas valve calibration that has drifted burns hotter than the exchanger is designed for and fouls it faster. Checked with an analyser at the flue sampling point. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£600
Time on site
1h 30m
Heat exchanger strip and clean £120–£200 as part of a service. Flue sensor £90–£140. Heat exchanger replacement £450–£600.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Magnetic system filter, 22mm
MAG-22£65–£120Plumbing merchant
Price checked 28 September 2026
Baxi / Potterton / Main flue NTC sensor
7207892£22–£50Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main pump assembly
7684006£120–£240Authorised Baxi parts distributor
Price checked 28 September 2026
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Related Baxi fault codes
- E130Stop — call an engineer"Flue NTC operated": the flue gas got too hot and the boiler shut down. Baxi allow one reset on every generation, then it is a heat exchanger or flue problem for an engineer.Related: fan and flue
- E160Stop — call an engineerFan fault on every three-digit Baxi. The boiler will not light without proof the fan is moving combustion air. No householder reset on any generation; fan, wiring or board.Related: fan and flue
- E28Get it checkedFlue thermistor fault — and on the Platinum ranges also the air pressure switch, a blocked flue or a blocked condensate drain. Which meaning applies depends on which Baxi you have.Related: fan and flue
- E.04.13Stop — call an engineerFan blocked or over speed on the Baxi 200/400 Combi and Combi 2. Baxi's remedy is the fan-and-PCB connection, then the air-gas unit. No householder fix; do not keep resetting.Related: fan and flue
- E133Get it checkedBaxi's ignition lockout: "the gas supply has been interrupted, ignition has failed or the flame has not been detected". Check the gas is on, reset once. If it returns, stop.Related: same brand
- E118Get it checkedLow water pressure on the digital-display Baxis: 600, 800, Duo-tec 2, Compact, Assure, Megaflo. Defined by Baxi as primary pressure under 0.5 bar. Repressurise and it clears itself.Related: same brand
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Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
- Manufacturer support portal
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.