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Vaillant F.23 fault codewhat it means and how to fix it

Get it checkedBoilerAll ecoTEC modelsLast reviewed

The gap between flow and return temperature is too wide. Vaillant call it water shortage, and it nearly always means the pump is not moving enough water.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Vaillant properly.

What F.23 means

Vaillant describe F.23 as water shortage, with the temperature difference between the flow and return sensors being too large. Understanding what the appliance is actually measuring makes this code much easier to interpret. Water leaving the heat exchanger and water returning to it should be reasonably close together, because water moving at a healthy rate picks up heat gradually as it passes through. When flow slows down, each unit of water sits in the exchanger longer and gets much hotter, so the split between the two sensors widens sharply. The appliance watches that gap and stops when it exceeds what it considers safe. Vaillant's own documentation lists a blocked or defective pump, insufficient pump output, and flow and return sensors that have been interchanged. That last one matters: if F.23 appears immediately after somebody has worked on the appliance, the sensors being swapped over is a genuinely likely explanation and is quick to correct.

What causes it

Causes of the Vaillant F.23 fault code, most common first
CauseWhat is actually happeningHow likely
Pump blocked or output too lowNamed first in the Vaillant documentation. A pump that has stiffened after standing idle, or one set to too low a speed for the system it is on.Common
Air in the primary circuitAn air pocket interrupts flow and produces exactly this widening split. Frequently follows a refill that was done too quickly.Common
Flow and return sensors interchangedListed explicitly by Vaillant. If the fault started straight after a repair or a sensor replacement, check this before anything else — it costs nothing to correct.Occasional
Heat exchanger restricted by sludgeMagnetite narrowing the waterways reduces flow through the exchanger specifically, even when the radiators seem to circulate acceptably.Occasional

What to try yourself

  1. Check the system pressure is 1.0 to 1.5 bar cold, and top up through the filling loop if it is not. Low pressure and poor flow travel together.

  2. Open every thermostatic radiator valve fully so the pump has a proper path to circulate through.

  3. Bleed the radiators, starting downstairs and finishing with the highest one in the property, then top the pressure back up.

  4. Think back to whether anyone has worked on the boiler recently. If F.23 started immediately afterwards, mention the possibility of swapped flow and return sensors when you call — it is a five-minute fix if that is what it is.

  5. Reset once with the reset button held for three seconds. If it returns, book an engineer rather than resetting repeatedly.

Get a Gas Safe registered engineer to look at your Vaillant F.23

Gas Safe Register engineers only. No obligation.

What it costs to fix

Typical repair cost

£120–£750

Time on site

40 minutes

Bleeding and repressurising is free. Swapping mis-fitted sensors back is a call-out charge of £80 to £140. A pump is £220 to £420 fitted and a chemical clean with a filter £400 to £750.

Typical UK prices including parts and labour, updated August 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Central heating circulating pump

CH-PUMP-15-60£90–£180Plumbing merchant

Price checked 5 August 2026

Magnetic system filter, 22mm

MAG-22£65–£120Plumbing merchant

Price checked 5 August 2026

What other owners found

Nobody has shared what worked for them on this code yet. If you have had it, you would be the first — and it genuinely helps the next person.

Written by

Fault Code Check editorial team

Updated

Reviewed by

Technical reviewer

Gas Safe registration to be displayed on appointment

Last reviewed

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Interviews with working engineers

Checked by Technical reviewer (Gas Safe registration to be displayed on appointment) on 5 August 2026.

Read our full verification process