Skip to content
FaultcodeCheck

Viessmann F.352 fault codewhat it means and how to fix it

Stop — call an engineerBoilerNumeric F-code display (2020 on): Vitodens 100-W B1HF/B1KF, B1HG/B1KG, B1GA; 111-W B1LF, B1LG; 050-W B0HA/B0KALast updated

The combustion controller measured carbon monoxide above its limit on a 2020-on Vitodens and locked the burner out. Leave it off. The whole flue gas path is inspected by a Gas Safe engineer.

Get a Gas Safe registered engineer to look at your Viessmann F.352

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What F.352 means

F.352 — "Burner in a fault state — Combustion CO limit exceeded" — is the numeric table's most direct safety row. The electronic combustion controller on these boilers infers the air ratio from the ionisation current, and when the combustion it infers would produce carbon monoxide beyond the limit Viessmann have set, it shuts the burner. The measures point at one thing: "Check entire flue gas path for the following: Leaks. Flue gas back pressure caused by water pocket (if flue system fall is insufficient). Constrictions. Blockages. Repair flue system if necessary. Reset the appliance." A flue that leaks exhaust back into the air intake, a horizontal run without enough fall so that condensate pools and chokes it, a terminal nesting birds have found, or a crushed or kinked section all give the burner air it cannot burn cleanly, and the controller notices before a CO alarm in the room would.

This is a page with no householder step on purpose. The operating instructions' general permission to reset a locked-out burner once exists, but a code that says carbon monoxide should be read as an instruction not to: leave the boiler off, open a window if the boiler is in a living space, and if anyone has a headache, nausea or drowsiness that improves outdoors, treat it as a CO incident. The two-character 100-W B1HC has a related code, 0A, for its CO limiter; the Vitotronic 200-W reports combustion trouble through its Lambda Pro codes. F.347 and F.463 are the recirculation and contaminated-air rows that often precede F.352; F.416 is the flue gas sensor wrongly positioned, another route to the same inspection. When the engineer has repaired the flue and reset the boiler, a combustion analysis confirming CO under Viessmann's permitted 1000 ppm figure is the evidence that it is fixed.

What causes it

Causes of the Viessmann F.352 fault code, most common first
CauseWhat is actually happeningHow likely
Flue leaking or recirculatingExhaust drawn into the combustion air through a failed seal, a split inner pipe or a badly positioned terminal. First in Viessmann's list and the usual finding.Common
Water pocket in the flueA flue run with insufficient fall lets condensate collect and partially block it — Viessmann's "back pressure caused by water pocket". Common on long horizontal runs.Common
Terminal or duct blockedA nest, debris, ice or a crushed section. The "constrictions" and "blockages" items.Occasional
Heat exchanger fouled on the gas sideDeposits between the coils restrict the flue gas path from the inside. Found when the flue itself proves sound.Occasional

Can you fix it yourself?

What it costs to fix

Typical repair cost

£90–£600

Time on site

2 hours

A flue seal or terminal at the low end; re-running a flue with correct fall at the top. Includes the combustion test that proves the repair.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Viessmann flue gas temperature sensor

£25–£60Authorised Viessmann parts distributor

Price checked 28 September 2026

Viessmann MatriX burner gauze assembly with insulation blocks

£120–£300Authorised Viessmann parts distributor

Price checked 28 September 2026

Own this appliance and had this code? . Nothing is published until a person has read it.

Own a Viessmann boiler? Save it and its codes come first next time.

Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

Read our full verification process

Was this page helpful?