This fault can involve incomplete combustion and carbon monoxide.
If anyone in the property feels sick, dizzy or drowsy, or you can smell gas: open the windows, leave the building, and do not switch anything on or off. Then call the National Gas Emergency Service.
0800 111 999Viessmann F.352 fault codewhat it means and how to fix it
The combustion controller measured carbon monoxide above its limit on a 2020-on Vitodens and locked the burner out. Leave it off. The whole flue gas path is inspected by a Gas Safe engineer.
Stop — this needs an engineer
Get a Gas Safe registered engineer to look at your Viessmann F.352
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What F.352 means
F.352 — "Burner in a fault state — Combustion CO limit exceeded" — is the numeric table's most direct safety row. The electronic combustion controller on these boilers infers the air ratio from the ionisation current, and when the combustion it infers would produce carbon monoxide beyond the limit Viessmann have set, it shuts the burner. The measures point at one thing: "Check entire flue gas path for the following: Leaks. Flue gas back pressure caused by water pocket (if flue system fall is insufficient). Constrictions. Blockages. Repair flue system if necessary. Reset the appliance." A flue that leaks exhaust back into the air intake, a horizontal run without enough fall so that condensate pools and chokes it, a terminal nesting birds have found, or a crushed or kinked section all give the burner air it cannot burn cleanly, and the controller notices before a CO alarm in the room would.
This is a page with no householder step on purpose. The operating instructions' general permission to reset a locked-out burner once exists, but a code that says carbon monoxide should be read as an instruction not to: leave the boiler off, open a window if the boiler is in a living space, and if anyone has a headache, nausea or drowsiness that improves outdoors, treat it as a CO incident. The two-character 100-W B1HC has a related code, 0A, for its CO limiter; the Vitotronic 200-W reports combustion trouble through its Lambda Pro codes. F.347 and F.463 are the recirculation and contaminated-air rows that often precede F.352; F.416 is the flue gas sensor wrongly positioned, another route to the same inspection. When the engineer has repaired the flue and reset the boiler, a combustion analysis confirming CO under Viessmann's permitted 1000 ppm figure is the evidence that it is fixed.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Flue leaking or recirculating | Exhaust drawn into the combustion air through a failed seal, a split inner pipe or a badly positioned terminal. First in Viessmann's list and the usual finding. | Common |
| Water pocket in the flue | A flue run with insufficient fall lets condensate collect and partially block it — Viessmann's "back pressure caused by water pocket". Common on long horizontal runs. | Common |
| Terminal or duct blocked | A nest, debris, ice or a crushed section. The "constrictions" and "blockages" items. | Occasional |
| Heat exchanger fouled on the gas side | Deposits between the coils restrict the flue gas path from the inside. Found when the flue itself proves sound. | Occasional |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£90–£600
Time on site
2 hours
A flue seal or terminal at the low end; re-running a flue with correct fall at the top. Includes the combustion test that proves the repair.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Viessmann flue gas temperature sensor
£25–£60Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann MatriX burner gauze assembly with insulation blocks
£120–£300Authorised Viessmann parts distributor
Price checked 28 September 2026
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Related Viessmann fault codes
- EAStop — call an engineerA Lambda Pro combustion-controller code on Vitotronic-controlled 200-W, 222-F and 242-F boilers: the ionisation current during calibration was outside the permissible range or implausibly different from last time. Lockout; engineer.Related: combustion control
- F.346Stop — call an engineerThe combustion controller on a 2020-on Vitodens could not calibrate its ionisation current. F.372, F.464, F.468 and F.377 lock out; F.374 to F.376 restart by themselves. Gas supply, electrode, flue and condensate: engineer's checks.Related: combustion control
- F.67Get it checkedIonisation current outside its permitted range on a 2020-on Vitodens; F.69, F.350 and F.351 are the same finding. The burner locks out until the electrode, gas supply and fan unit are checked by an engineer.Related: combustion control
- F.347Stop — call an engineerFlue gas recirculation detected on a 2020-on Vitodens — exhaust is getting back into the combustion air. F.463 adds contaminated air. Burner locked out; flue inspection by a Gas Safe engineer.Related: combustion control
- F4Stop — call an engineerNo flame signal was detected during burner start on any two-character Vitodens, so the burner has locked out. Reset once; if it returns, call a Gas Safe engineer.Related: same brand
- F.74Get it checkedSystem pressure too low on a 2020-on Vitodens with the numeric display. The burner and pump stop until the pressure is back. Viessmann tell the householder to top up below 1.0 bar.Related: same brand
Own a Viessmann boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.