This fault can involve incomplete combustion and carbon monoxide.
If anyone in the property feels sick, dizzy or drowsy, or you can smell gas: open the windows, leave the building, and do not switch anything on or off. Then call the National Gas Emergency Service.
0800 111 999Viessmann F4 fault codewhat it means and how to fix it
No flame signal was detected during burner start on any two-character Vitodens, so the burner has locked out. Reset once; if it returns, call a Gas Safe engineer.
Stop — this needs an engineer
Get a Gas Safe registered engineer to look at your Viessmann F4
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What F4 means
F4 is the Vitodens lockout for a burner start that produced no flame signal, and every two-character control unit from the WB1A to the B1HC prints the same row: system characteristics "Burner in a fault state", cause "No flame signal". Viessmann's list of what the contractor checks is long, and its length is the point — the ignition/ionisation electrode and its cable, the gas pressure, the gas train, ignition and ignition module, and the condensate drain. The 2011 WB1B edition adds "measure the ionisation current". Any one of those can stop the flame being seen even when gas has been released, which is why the burner control unit shuts the gas train and holds the fault rather than trying again indefinitely.
The householder side is narrower. The B1HC operating instructions give two things you may check before a reset: that the gas shut-off valve is open (and with LPG, that there is fuel), and the pressure gauge. If the fault symbol flashes and the burner does not start, Viessmann permit a single reset and then say to notify the contractor if the fault recurs, with the warning that unrectified faults can have life threatening consequences. On the WB1B, WB1C and B1HA the reset is the heating rotary selector turned to RESET for under two seconds; on the B1HC it is touching "R" for about two seconds; on the WB1A it is the lit Reset key; on the 050-W BPJD it is MODE and OK together. Two families do not use F4 at all: the 2020-on units with the numeric table report the same event as F.65 or F.361 (flame signal not present or insufficient at burner start), and the Vitotronic-controlled 200-W, 222-F and 242-F report it as EE. Each has its own page.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| No gas reaching the burner | A closed gas shut-off valve, a prepayment meter out of credit, an LPG cylinder run down, or a supply interruption. Viessmann tell the householder to open the valve and check with the gas supply utility if necessary. | Common |
| Ionisation electrode or its cable | The electrode that proves the flame is a wear part on a MatriX burner. A worn, cracked or badly gapped electrode, or a chafed lead, gives no signal though the burner has lit. The 2011 edition asks the contractor to measure the ionisation current. | Common |
| Condensate drain blocked or frozen | Named in the F4 row itself. A blocked or frozen condensate drain backs water up into the heat exchanger and stops a clean ignition; it presents as an F4 in cold weather. | Common |
| Ignition electrodes or ignition module | No spark, or a weak one, so nothing lights. Viessmann name the ignition and the ignition module in the same row as the electrode. | Occasional |
| Gas pressure or gas train | Inlet pressure below the figure on the type plate, or a gas train that does not open on command. Both are contractor measurements with a manometer. | Occasional |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£320
Time on site
1h 30m
An electrode and service visit sits at the low end; a gas train replacement at the high end. A closed valve or empty meter costs nothing beyond the call-out if one was booked.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Viessmann ionisation (flame-monitoring) electrode
£20–£55Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann ignition electrode set
£25–£65Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann ignition module (ignition unit)
£60–£140Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann gas train (gas valve assembly)
£150–£320Authorised Viessmann parts distributor
Price checked 28 September 2026
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Viessmann fault codes
- F.65Stop — call an engineerNo flame signal at burner start on a 2020-on Vitodens — the numeric table's equivalent of F4. Burner locked out. Check the gas is on, reset once; if it returns, call a Gas Safe engineer.Related: ignition and gas supply
- F3Stop — call an engineerThe control unit saw a flame signal before it had opened the gas — a flame where there should be none, or a false signal from the ionisation electrode. Lockout; Gas Safe engineer.Related: ignition and gas supply
- E5Get it checkedViessmann call E5 an "internal fault" but their only instruction is to check the ionisation electrode and its cables — a flame-monitoring fault, blocked not locked, and one for a Gas Safe engineer.Related: ignition and gas supply
- F.357Get it checkedInsufficient gas supply on a 2020-on Vitodens. F.353 is the softer version with output reduced; F.467, F.383 and F.384 blame calibration or a contaminated gas line. Check the gas is on, then call an engineer.Related: ignition and gas supply
- F.359Stop — call an engineerNo ignition spark on a 2020-on Vitodens, so the burner locked out before it could light. Ignition electrode, ignition module or heat management unit: a Gas Safe engineer's diagnosis.Related: ignition and gas supply
- F.381Stop — call an engineerFlame lost while the burner was running on a 2020-on Vitodens and it has locked out; F.378 is the same event. The gas supply, flue and ionisation electrode are for a Gas Safe engineer.Related: ignition and gas supply
Own a Viessmann boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.