This fault can involve incomplete combustion and carbon monoxide.
If anyone in the property feels sick, dizzy or drowsy, or you can smell gas: open the windows, leave the building, and do not switch anything on or off. Then call the National Gas Emergency Service.
0800 111 999Viessmann F3 fault codewhat it means and how to fix it
The control unit saw a flame signal before it had opened the gas — a flame where there should be none, or a false signal from the ionisation electrode. Lockout; Gas Safe engineer.
Stop — this needs an engineer
Get a Gas Safe registered engineer to look at your Viessmann F3
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What F3 means
F3 reads "Burner in a fault state — Flame signal is already present at burner start" on every two-character Vitodens control unit, the WB1A included. It is the inverse of F4: rather than no flame when one was expected, the flame-monitoring circuit reports a flame at the moment the burner control unit is about to start the sequence, before the gas train has been opened. A control unit that cannot trust its own flame signal cannot safely release gas, so it locks out. Viessmann's measure is short — "Check ionisation electrode and connecting cable" — because in practice a false flame signal is almost always the electrode or its lead leaking to earth, or a contaminated electrode conducting when it should not. A gas train genuinely passing gas with the burner off is the rarer and more serious reading of the same code, which is why this page carries the carbon monoxide flag and no householder steps.
The reset is the one for your unit — rotary selector to RESET for under two seconds on WB1B, WB1C and B1HA/B1KA; "R" touched for about two seconds on B1HC/B1KC; the Reset key on a WB1A; MODE and OK on a 050-W BPJD — and Viessmann allow one attempt before the contractor is called. If F3 comes back, do not keep resetting it. F3 keeps the same meaning on the Vitotronic-controlled 200-W, 222-F and 242-F, where the reset is the "R" key on the control unit and the B2HB edition adds "check system for condensate backup"; on the 2020-on numeric-table units the equivalent row is F.68 (flame signal is already present at burner start), which has its own page.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Ionisation electrode or lead shorting or leaking to earth | A cracked ceramic, a lead resting on the burner door or a damp connector lets the flame-monitoring circuit see current with no flame. The most common cause by a wide margin, and the only one in Viessmann's measures column. | Common |
| Contaminated or bridged electrode | Deposits on the electrode tip or a bent electrode touching the burner surface conduct the ionisation current directly. | Occasional |
| Gas train not closing fully | A flame still present from the previous cycle because gas is passing a valve that should be shut. Rare, and the reason F3 is treated as a gas-safety fault rather than a sensor fault. | Rare |
| Burner control unit flame amplifier fault | The circuit that reads the ionisation current can itself fail high. Diagnosed by elimination after the electrode and lead have been proven. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£320
Time on site
1h 15m
Usually an electrode and lead. A gas train replacement, if that is the cause, is the high figure; a control unit higher still.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Viessmann ionisation (flame-monitoring) electrode
£20–£55Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann gas train (gas valve assembly)
£150–£320Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann burner control unit (control unit PCB / HBMU heat management unit)
£250–£500Authorised Viessmann parts distributor
Price checked 28 September 2026
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Viessmann fault codes
- F4Stop — call an engineerNo flame signal was detected during burner start on any two-character Vitodens, so the burner has locked out. Reset once; if it returns, call a Gas Safe engineer.Related: ignition and gas supply
- F.65Stop — call an engineerNo flame signal at burner start on a 2020-on Vitodens — the numeric table's equivalent of F4. Burner locked out. Check the gas is on, reset once; if it returns, call a Gas Safe engineer.Related: ignition and gas supply
- E5Get it checkedViessmann call E5 an "internal fault" but their only instruction is to check the ionisation electrode and its cables — a flame-monitoring fault, blocked not locked, and one for a Gas Safe engineer.Related: ignition and gas supply
- F.357Get it checkedInsufficient gas supply on a 2020-on Vitodens. F.353 is the softer version with output reduced; F.467, F.383 and F.384 blame calibration or a contaminated gas line. Check the gas is on, then call an engineer.Related: ignition and gas supply
- F.359Stop — call an engineerNo ignition spark on a 2020-on Vitodens, so the burner locked out before it could light. Ignition electrode, ignition module or heat management unit: a Gas Safe engineer's diagnosis.Related: ignition and gas supply
- F.381Stop — call an engineerFlame lost while the burner was running on a 2020-on Vitodens and it has locked out; F.378 is the same event. The gas supply, flue and ionisation electrode are for a Gas Safe engineer.Related: ignition and gas supply
Own a Viessmann boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.