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FaultcodeCheck

Viessmann F.68 fault codewhat it means and how to fix it

Stop — call an engineerBoilerNumeric F-code display (2020 on): Vitodens 100-W B1HF/B1KF, B1HG/B1KG, B1GA; 111-W B1LF, B1LG; 050-W B0HA/B0KALast updated

A flame signal was present before the burner started on a 2020-on Vitodens, which should be impossible, so it locked out. F.355 is the electronic version. Engineer only.

Get a Gas Safe registered engineer to look at your Viessmann F.68

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What F.68 means

F.68 — "Burner in a fault state — Flame signal is already present at burner start." — is the control unit refusing to open the gas valve because its flame detector says a flame already exists. A real flame with the valve shut would mean the valve is leaking, so the unit treats the signal as true and stops. In practice the signal is almost always false: the ionisation electrode circuit has found a path to earth, or moisture is bridging it, or the heat management unit's input has failed. Viessmann's measures are written to separate those: "Close the gas shut-off valve. Remove connecting cable of the ionisation electrode. Reset the appliance. If the fault persists, replace the HBMU heat management unit." With the electrode disconnected there can be no genuine signal, so a persisting F.68 is the unit itself. F.355, "Analogue signal reference check: Flame signal is already present at burner start", is the same conclusion reached by the unit's own self-test, and its only measure is to replace the HBMU.

The instruction to close the gas valve first is there for the one case that is not electrical, and it is why this is not a code to reset repeatedly. The householder can do the one thing the operating instructions allow for any lockout — a single reset with the arrow keys — and if F.68 returns should leave the boiler off and call the contractor. On the two-character units the same condition has no dedicated row, and on the Vitotronic 200-W it appears as EF or a flame-monitoring fault in words; the numeric table is the only one that names it this clearly.

What causes it

Causes of the Viessmann F.68 fault code, most common first
CauseWhat is actually happeningHow likely
Ionisation electrode circuit earthed or wetCondensate on the electrode ceramic, a chafed cable touching the casing, or a cracked insulator. Reads as a flame with the burner off. Cleared by the disconnection test.Common
HBMU heat management unit flame input failedThe fault persists with the electrode cable removed, or shows as F.355 from the unit's own reference check. Replacement of the unit is Viessmann's answer.Common
Gas valve not closingThe genuine version: a flame really is present. Rare, and the reason the row begins "Close the gas shut-off valve".Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£80–£500

Time on site

1h 30m

An electrode or cable at the low end; a heat management unit at the top. A leaking gas valve is a gas train replacement.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Viessmann ionisation (flame-monitoring) electrode

£20–£55Authorised Viessmann parts distributor

Price checked 28 September 2026

Viessmann gas train (gas valve assembly)

£150–£320Authorised Viessmann parts distributor

Price checked 28 September 2026

Viessmann burner control unit (control unit PCB / HBMU heat management unit)

£250–£500Authorised Viessmann parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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