Worcester Bosch A5 fault codewhat it means and how to fix it
The cylinder or heat bank temperature sensor has failed — open or short circuit. Heating carries on; the boiler just no longer knows how hot the stored water is, so hot water control suffers.
Before you start
Get a Gas Safe registered engineer to look at your Worcester Bosch A5
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What A5 means
A5 belongs to Worcester boilers that store hot water and watch its temperature with a sensor of their own: chiefly the Greenstar Highflow CDi, whose internal heat bank carries a tank sensor. The CDi Classic engineer's booklet carries the same A5 procedure for a tank or heat bank sensor, though the wall-hung CDi Classic tables themselves do not list the code, because those boilers leave cylinder control to an external thermostat. When the sensor reads outside its range the board flags A5.
Worcester's service booklet is careful about the consequence — the appliance is still available for heating demands — and the Highflow manual names the part plainly as tank NTC defect. What you notice is on the hot water side: the boiler may stop reheating the store because it believes it is already hot, or run for too long because it believes it is cold, and on a Highflow the tap may go lukewarm at the wrong moment.
The sensor itself is a small thermistor whose resistance falls as it warms, and Worcester publish the range an engineer should measure across it, 33.5 kilohm cold down to about 500 ohms hot. Corrosion on its plug is checked first, then the resistance at the board connector, then at the sensor itself, and the answer to that sequence decides between a lead, a sensor and — rarely — the board. It is an information fault on the boiler's own scale, but a house without reliable hot water does not experience it as minor, so it is worth having fixed rather than lived with.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Sensor plug corroded, damaged or dirty | The first thing Worcester's procedure looks at. A sensor that lives on a hot cylinder or inside a heat bank has a plug that suffers. | Common |
| Sensor out of range | The thermistor has drifted or failed. Worcester's reference is 33.5 kilohm cold falling to around 500 ohms hot; a reading outside that at the sensor itself means a new sensor. | Common |
| Lead or connector fault between sensor and board | If the sensor measures correctly on its own but wrongly at the board's 20-pin connector, the lead assembly is at fault and is what Worcester replace. | Occasional |
| Control board | Only once the sensor and lead both check out. Worcester's procedure notes and restores the service settings across the swap. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£90–£200
Time on site
40 minutes
Sensor or plug £90–£160 fitted. A lead assembly is similar. A control board, if it comes to that, £250–£450.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Worcester Bosch Greenstar control board (PCB)
£250–£450Authorised Worcester parts distributor
Price checked 28 September 2026
Worcester Bosch cylinder / heat bank temperature sensor (tank NTC)
£15–£45Authorised Worcester parts distributor
Price checked 28 September 2026
Own this appliance and had this code? . Nothing is published until a person has read it.
Related Worcester Bosch fault codes
- E9 220Get it checkedThe safety temperature sensor on the heat exchanger has failed electrically — 220 is a short circuit, 221 an open circuit. Nothing is overheating; the boiler has stopped because it can no longer prove that.Related: sensors and thermistors
- CCUsually simple to fixThe outdoor temperature sensor for weather compensation is not being read — open circuit, short circuit or disconnected. The boiler keeps heating but loses its weather-adjusted control.Related: sensors and thermistors
- EA 227Stop — call an engineerThe boiler tried to light and never detected a flame, so it has shut the gas off and locked out. This is the most common Worcester fault code.Related: same brand
- CE 207Get it checkedSystem water pressure has dropped too low for the boiler to run safely. Topping the system back up to 1.2 bar usually clears it in five minutes.Related: same brand
- E9 219Stop — call an engineerThe boiler has overheated and the safety thermostat has tripped. Water is not carrying heat away from the exchanger, and it should not be run until that is fixed.Related: same brand
- C6 224Get it checkedThe fan is not reaching the speed the boiler asked for, so combustion cannot be confirmed as safe and the burner has been prevented from firing.Related: same brand
Own a Worcester Bosch boiler? Save it and its codes come first next time.
Related guides
Common questions about Worcester Bosch A5
Will A5 stop my heating?
No. Worcester's booklet says the appliance is still available for heating demands. Only the stored hot water side is affected.
My boiler is a combi. Can it show A5?
A wall-hung CDi Classic combi has no stored water and no tank sensor, so it should not, and its table does not list A5. The Highflow CDi combi can, because it has an internal heat bank with a tank sensor of its own.
Is this the same as A7?
No. A7 is the hot water flow sensor on a combi; A5 is the cylinder or heat bank sensor. Both are hot water NTCs and both leave the heating running, which is why they are easy to mix up.
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.