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Worcester Bosch A5 fault codewhat it means and how to fix it

Usually simple to fixBoilerGreenstar Highflow CDi, where the two-character display shows A5 alone, Worcester call it tank NTC defect, and heating continues. The CDi Classic engineer service booklet carries the same A5 procedure for a tank or heat bank sensor, but the CDi Classic combi, system and regular installation tables do not list the code. Not published for the Greenstar i, whose cylinder control is external, or the Compact ranges, which list a storage NTC defect under 326 without letters. Greenstar 8000 Life and 8000 Style system and regular boilers, the 4000 system and the Worcester 2000 show 1022, cylinder temperature sensor faulty or contact, as the plain-number version.Last updated

The cylinder or heat bank temperature sensor has failed — open or short circuit. Heating carries on; the boiler just no longer knows how hot the stored water is, so hot water control suffers.

Before you start

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Worcester Bosch properly.

Get a Gas Safe registered engineer to look at your Worcester Bosch A5

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What A5 means

A5 belongs to Worcester boilers that store hot water and watch its temperature with a sensor of their own: chiefly the Greenstar Highflow CDi, whose internal heat bank carries a tank sensor. The CDi Classic engineer's booklet carries the same A5 procedure for a tank or heat bank sensor, though the wall-hung CDi Classic tables themselves do not list the code, because those boilers leave cylinder control to an external thermostat. When the sensor reads outside its range the board flags A5.

Worcester's service booklet is careful about the consequence — the appliance is still available for heating demands — and the Highflow manual names the part plainly as tank NTC defect. What you notice is on the hot water side: the boiler may stop reheating the store because it believes it is already hot, or run for too long because it believes it is cold, and on a Highflow the tap may go lukewarm at the wrong moment.

The sensor itself is a small thermistor whose resistance falls as it warms, and Worcester publish the range an engineer should measure across it, 33.5 kilohm cold down to about 500 ohms hot. Corrosion on its plug is checked first, then the resistance at the board connector, then at the sensor itself, and the answer to that sequence decides between a lead, a sensor and — rarely — the board. It is an information fault on the boiler's own scale, but a house without reliable hot water does not experience it as minor, so it is worth having fixed rather than lived with.

What causes it

Causes of the Worcester Bosch A5 fault code, most common first
CauseWhat is actually happeningHow likely
Sensor plug corroded, damaged or dirtyThe first thing Worcester's procedure looks at. A sensor that lives on a hot cylinder or inside a heat bank has a plug that suffers.Common
Sensor out of rangeThe thermistor has drifted or failed. Worcester's reference is 33.5 kilohm cold falling to around 500 ohms hot; a reading outside that at the sensor itself means a new sensor.Common
Lead or connector fault between sensor and boardIf the sensor measures correctly on its own but wrongly at the board's 20-pin connector, the lead assembly is at fault and is what Worcester replace.Occasional
Control boardOnly once the sensor and lead both check out. Worcester's procedure notes and restores the service settings across the swap.Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£90–£200

Time on site

40 minutes

Sensor or plug £90–£160 fitted. A lead assembly is similar. A control board, if it comes to that, £250–£450.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Worcester Bosch Greenstar control board (PCB)

£250–£450Authorised Worcester parts distributor

Price checked 28 September 2026

Worcester Bosch cylinder / heat bank temperature sensor (tank NTC)

£15–£45Authorised Worcester parts distributor

Price checked 28 September 2026

Own this appliance and had this code? . Nothing is published until a person has read it.

Common questions about Worcester Bosch A5

Will A5 stop my heating?

No. Worcester's booklet says the appliance is still available for heating demands. Only the stored hot water side is affected.

My boiler is a combi. Can it show A5?

A wall-hung CDi Classic combi has no stored water and no tank sensor, so it should not, and its table does not list A5. The Highflow CDi combi can, because it has an internal heat bank with a tank sensor of its own.

Is this the same as A7?

No. A7 is the hot water flow sensor on a combi; A5 is the cylinder or heat bank sensor. Both are hot water NTCs and both leave the heating running, which is why they are easy to mix up.

Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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