Samsung oven fault codes
Samsung use information codes rather than fault codes, and the distinction is real — several of the things their ovens display are the appliance working correctly. Before you look anything up, two warnings. If your code is C-23, Samsung’s website will tell you it does not exist; it is in every one of their UK manuals. And if a physical child lock is fitted to your oven door, it has to come off before a pyrolytic clean, which Samsung say in the manual and nowhere on their website.
Where the code shows on a Samsung
Samsung publish thirteen entries on their UK code page and their manuals publish a different set, with the overlap smaller than you would expect. Three codes are in every UK manual and on none of Samsung’s web pages: C-23, C-70 and C-72. The C-23 omission is the one that will catch people, because the manuals group C-20, C-21, C-22 and C-23 under one shared meaning and one shared remedy, and the website reproduces that group with the fourth code quietly removed. So an owner looking at C-23 searches Samsung, finds their code is not listed, and reasonably concludes something unusual has happened. Nothing has. It is a sensor code exactly like the three beside it. Going the other way, dE, Pr E and the four-dash display appear on the website and in none of the manuals. Samsung write these as a letter, a hyphen and a number or two — C-d0, C-d1, C-20, C-F0 — with inconsistent capitalisation in their own tables, so C-d0 and C-F0 mix cases within the same list. One structural thing to know: Samsung sell ovens with six different control panel styles, so the button sequences that clear things vary between models in a way the codes themselves do not. And be careful with anything you read about Samsung ovens on a US source, because the ranges differ and the UK page is genuinely localised rather than a copy.
How to reset a Samsung
Samsung give one reset and repeat it consistently: turn off the oven and restart it, and if the problem continues, turn off all power for 30 seconds or more and then reconnect. That sentence appears on their website and in all four UK manuals attached to most of their codes, which makes 30 seconds the documented figure and the one to use. You will find five minutes quoted, and it does come from Samsung — but from a support agent replying to a question on a product page, not from documentation, so treat it as a comment rather than a specification. Before you power cycle anything, check the clock. Samsung’s UK troubleshooting guide says that if you have issues getting the oven to start, it may be because the time has not been set, and publishes four clock-setting methods for its different control panels — so it is the cheapest thing on the list and the most commonly missed. The troubleshooting tables in their Series 6 and 7 UK manuals also tell owners, twice each, to check if the Demo mode is on, without ever defining what demo mode is or how to turn it off on a UK model, so if the oven responds to everything and heats nothing that is worth pursuing with Samsung directly. One caution on isolation: Samsung’s installation instructions say to plug the oven into a socket, or to use a multi-pole isolator switch where a plug-type socket is not available, so a Samsung built-in oven may have either. Turning off all power means the plug if you can reach one, and otherwise the cooker switch or the breaker.
Most common Samsung faults
The Samsung codes people look up most.
- C-20Get it checkedA sensor fault. Samsung group four codes here — and one of them, C-23, is in every UK manual and missing from their website entirely.
- C-d1Get it checkedDoor lock malfunction. Samsung publish four words and a generic power cycle, and nothing at all for a pyrolytic door that will not unlock.
- C-d0Get it checkedA button has been pressed and held too long, or something is holding it. Samsung have you clean the buttons and check for water around them.
- S-01Usually simple to fixThe safety shutoff. Samsung state plainly this is not a system failure — the oven ran at temperature for longer than its limit and stopped itself.
Every Samsung fault code
9 published codes. Filtering happens in the page — every one is in the HTML.
Showing 9 of 9 codes
Samsung models
Codes can differ between generations. Check yours.
Guides that help with Samsung faults
How to reset an oven: the clock, the switch, and the codes
A built-in oven has no plug, most of what it displays is not a fault, and on some models setting the clock is the reset. What each manufacturer publishes.Read the guideOven not heating: what to check before you call anyone
Many cold ovens booked for repair have a free cause: demo mode, the clock, a lock, the wall switch. The checks in order, where to stop, and what it costs.Read the guideIs an oven fault dangerous? The codes that mean stop
Two oven codes are rated dangerous here, and they need different people. What F134 and Er2 mean, how to isolate an oven with no plug, and the fire rule.Read the guide
Looking for Samsung’s own support? www.samsung.com. We are not affiliated with Samsung.