Hotpoint Hotpoint ActiveCare fault codes
Built 2016 onwards
NM11 model prefix. Pre-mixes water and detergent before it reaches the drum. Confusingly, retailers list identical NM11 models as either ActiveCare or Anti-Stain, so do not use the range name to identify your machine — use the model number on the door rim.
Codes on the Hotpoint ActiveCare follow the same Hotpoint scheme as the rest of the range. Where a code behaves differently on this generation, the code page says so.
Fault codes
All Hotpoint codes that apply to this model.
- F05The machine cannot pump out, so the door stays locked with water inside. Hotpoint treat this as an owner job and point you at the pump filter first.Get it checked
- F06A door lock fault — and the one code on this machine with an open safety recall behind it. If yours was built between October 2014 and February 2018, check the recall before anything else.Get it checked
- F08A heater fault that stops the programme part way through. Hotpoint offer nothing to try at home and send this one straight to an engineer.Get it checked
- F01A control board fault where some or all functions stop responding. Hotpoint give a specific two-minute power cycle, and it is worth doing once properly.Get it checked
- F02The drum is not turning as it should during a wash. Hotpoint route this straight to an engineer, but a jammed drum produces the same code and costs nothing to rule out.Get it checked
- F09A software fault, usually showing as several lights flashing at once and no way to select a programme. Hotpoint send this one to an engineer.Get it checked