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Baxi E.01.04 fault codewhat it means and how to fix it

Stop — call an engineerBoilerTwo alternating pairs, E01 then 04 (with H03 then 02 for each temporary loss), on the Baxi 200 and 400 Combi of 2016–2023. Dotted E.01.04 and H.03.02 on the 200, 400, 600 and 800 Combi 2, 600 and 800 System 2 and Assure 500 from 2023. Three-digit Baxis show E128.Last updated

"Flame loss detected five times in 24 hours": the burner keeps lighting and going out on a Baxi 200/400 Combi or Combi 2. Gas pressure, valve calibration, flue or electrode — an engineer's list.

Get a Gas Safe registered engineer to look at your Baxi E.01.04

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What E.01.04 means

E.01.04 is a counting code. Each time the burner loses its flame while running the board shows H.03.02, "temporary flame loss", and relights; the 200/400 Combi manual defines E01 04 as "5 x flame loss in 24 hours with burner on" and the Combi 2 manual as "flame loss detected five times in 24 hours (with burner on)", the point at which the board stops trying and locks out. It is the two-part and dotted displays' equivalent of E128 on the three-digit Baxis, and like E128 it describes a burner that can light but cannot stay lit.

Baxi's engineer tables agree on what to look at. The Combi 2: "GAS SUPPLY — check the gas supply pressure, check the gas valve calibration, check the air intake and flue gas exhaust terminal, check the power supply voltage." The 200/400 adds the ionisation side: "no ionization current — purge the gas supply to remove air, check that the gas valve is fully opened, check the supply pressure, check the operation and setting of the gas valve unit, check that the air inlet and flue gas discharge flues are not blocked, check that there is no recirculation of flue gases." That last item is why this page is rated danger.

A flame that keeps failing under load is often a flame being starved or disturbed — by low gas pressure at full rate, by a flue terminal where exhaust is being drawn back into the air intake, by wind at a badly sited terminal — and those are combustion faults. The 200/400 table lists one temporary cousin worth knowing, H.03.54, flame loss caused by "the power supply voltage being too low", which the Combi 2 also prints. The reset is the RESET button — one second on a Combi 2, at least three seconds on a 200 or 400 — and it will work, because the counter clears; but the count will start again, and a boiler that reaches five in a day twice is not going to fix itself.

What causes it

Causes of the Baxi E.01.04 fault code, most common first
CauseWhat is actually happeningHow likely
Gas supply pressure low under loadFirst on both tables. The burner lights at low rate and loses the flame as it modulates up, because the supply cannot keep up. Undersized or partly obstructed gas pipework, or a meter regulator problem.Common
Gas valve calibration driftedThe Combi 2 table's "check the gas valve calibration" and the 200/400's "operation and setting of the gas valve unit". Set with a combustion analyser at the flue sampling point.Common
Flue terminal or recirculationBoth tables: check the air intake and flue exhaust terminal, and on the 200/400 "that there is no recirculation of flue gases". Exhaust drawn back into the intake dilutes the combustion air and the flame fails.Occasional
Electrode or ionisation signalThe 200/400 heading "no ionization current". A worn electrode, a poor earth or a damaged lead means the board loses sight of a flame that is still burning, and treats it as lost.Occasional
Supply voltageLast on the Combi 2 list, and the whole of H.03.54: a supply that sags drops the flame signal. Other appliances in the house will show it too.Rare

Can you fix it yourself?

What it costs to fix

Typical repair cost

£80–£450

Time on site

1 hour

Combustion check and gas valve calibration £80–£150 as a service visit. Electrode £110–£180. Flue terminal work £120–£250. Gas valve £280–£450.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Baxi / Potterton / Main detection and spark ignition electrode

7686344£25–£60Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main gas valve

7683968£120–£240Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main fan assembly

7683926£110–£220Authorised Baxi parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Manufacturer support portal

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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