This fault can involve incomplete combustion and carbon monoxide.
If anyone in the property feels sick, dizzy or drowsy, or you can smell gas: open the windows, leave the building, and do not switch anything on or off. Then call the National Gas Emergency Service.
0800 111 999Baxi E.01.04 fault codewhat it means and how to fix it
"Flame loss detected five times in 24 hours": the burner keeps lighting and going out on a Baxi 200/400 Combi or Combi 2. Gas pressure, valve calibration, flue or electrode — an engineer's list.
Stop — this needs an engineer
Get a Gas Safe registered engineer to look at your Baxi E.01.04
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What E.01.04 means
E.01.04 is a counting code. Each time the burner loses its flame while running the board shows H.03.02, "temporary flame loss", and relights; the 200/400 Combi manual defines E01 04 as "5 x flame loss in 24 hours with burner on" and the Combi 2 manual as "flame loss detected five times in 24 hours (with burner on)", the point at which the board stops trying and locks out. It is the two-part and dotted displays' equivalent of E128 on the three-digit Baxis, and like E128 it describes a burner that can light but cannot stay lit.
Baxi's engineer tables agree on what to look at. The Combi 2: "GAS SUPPLY — check the gas supply pressure, check the gas valve calibration, check the air intake and flue gas exhaust terminal, check the power supply voltage." The 200/400 adds the ionisation side: "no ionization current — purge the gas supply to remove air, check that the gas valve is fully opened, check the supply pressure, check the operation and setting of the gas valve unit, check that the air inlet and flue gas discharge flues are not blocked, check that there is no recirculation of flue gases." That last item is why this page is rated danger.
A flame that keeps failing under load is often a flame being starved or disturbed — by low gas pressure at full rate, by a flue terminal where exhaust is being drawn back into the air intake, by wind at a badly sited terminal — and those are combustion faults. The 200/400 table lists one temporary cousin worth knowing, H.03.54, flame loss caused by "the power supply voltage being too low", which the Combi 2 also prints. The reset is the RESET button — one second on a Combi 2, at least three seconds on a 200 or 400 — and it will work, because the counter clears; but the count will start again, and a boiler that reaches five in a day twice is not going to fix itself.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Gas supply pressure low under load | First on both tables. The burner lights at low rate and loses the flame as it modulates up, because the supply cannot keep up. Undersized or partly obstructed gas pipework, or a meter regulator problem. | Common |
| Gas valve calibration drifted | The Combi 2 table's "check the gas valve calibration" and the 200/400's "operation and setting of the gas valve unit". Set with a combustion analyser at the flue sampling point. | Common |
| Flue terminal or recirculation | Both tables: check the air intake and flue exhaust terminal, and on the 200/400 "that there is no recirculation of flue gases". Exhaust drawn back into the intake dilutes the combustion air and the flame fails. | Occasional |
| Electrode or ionisation signal | The 200/400 heading "no ionization current". A worn electrode, a poor earth or a damaged lead means the board loses sight of a flame that is still burning, and treats it as lost. | Occasional |
| Supply voltage | Last on the Combi 2 list, and the whole of H.03.54: a supply that sags drops the flame signal. Other appliances in the house will show it too. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£450
Time on site
1 hour
Combustion check and gas valve calibration £80–£150 as a service visit. Electrode £110–£180. Flue terminal work £120–£250. Gas valve £280–£450.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Baxi / Potterton / Main detection and spark ignition electrode
7686344£25–£60Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main gas valve
7683968£120–£240Authorised Baxi parts distributor
Price checked 28 September 2026
Baxi / Potterton / Main fan assembly
7683926£110–£220Authorised Baxi parts distributor
Price checked 28 September 2026
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Related Baxi fault codes
- E133Get it checkedBaxi's ignition lockout: "the gas supply has been interrupted, ignition has failed or the flame has not been detected". Check the gas is on, reset once. If it returns, stop.Related: ignition and gas supply
- E.04.10Get it checkedIgnition failure on the Baxi 200/400 Combi and every Combi 2: the burner would not light after its allowed attempts. Baxi's own quick guide names it the frozen-condensate code you can fix yourself.Related: ignition and gas supply
- E128Get it checkedFlame failure while the burner was running, on the digital-display Baxis. The boiler relights itself unless it keeps happening; Baxi's manuals name gas supply, electrode and flue as the things to check.Related: ignition and gas supply
- E134Get it checkedBaxi's "elapsed time — gas valve open without gas": the valve opened, nothing arrived. Check the meter and credit before anything else; it resets from the panel.Related: ignition and gas supply
- E09Get it checkedGas valve connection cable fault on the 600, 800, Compact and Duo-tec 2. The board cannot talk to the valve. Baxi allow one reset; a repeat means the wiring or the PCB.Related: ignition and gas supply
- E135Get it checkedBaxi's "interruption of gas supply (internal error)". Same family as E133 and E134 but the manual calls it internal, so a reset that fails means the board or gas valve circuit.Related: ignition and gas supply
Own a Baxi boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
- Manufacturer support portal
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.