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Baxi E128 fault codewhat it means and how to fix it

Get it checkedBoilerDuo-tec, Platinum and 600 seriesLast reviewed

The flame has been repeatedly lost during operation. That is a different problem from failing to ignite.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Baxi properly.

What E128 means

E128 is flame failure, logged when the appliance establishes a flame and then loses it, repeatedly. Baxi documentation refers to frequent flame failure, with some sources putting the threshold at twelve occurrences before the code latches, and E129 covering a closely related repeated flame loss condition. The distinction from an E133 ignition fault is the part that saves time. On an E128 the burner definitely lit, so the electrode sparked adequately, gas arrived, and the valve opened. Something then interrupted combustion that was already under way. That narrows things usefully. The realistic candidates are a gas supply that sags under load rather than being absent, condensate backing up shortly after the appliance starts producing it, flue recirculation once the system warms, or a sensing electrode that loses a marginal signal as everything expands with heat. The most useful diagnostic is one only the household can perform: noting how long the appliance runs before it drops out, and whether that interval is consistent.

What causes it

Causes of the Baxi E128 fault code, most common first
CauseWhat is actually happeningHow likely
Condensate backing up after firingA partly blocked trap or drain floods the chamber once condensate production starts. Gives a very consistent run time before failure.Common
Gas supply inadequate under loadEnough pressure to light, not enough to sustain at full rate. Typically worse when a hob or another gas appliance is running.Common
Sensing electrode marginal when hotReads acceptably from cold and falls below threshold as the combustion chamber heats and components move.Common
Flue recirculation or wind exposureCombustion products drawn back into the intake, or wind across an exposed terminal. Suspect it if the fault tracks the weather.Occasional

What to try yourself

  1. Time it over two or three attempts and write the intervals down. A consistent run time points at condensate; an erratic one points at gas supply or wind.

  2. Test whether it fails sooner with a gas hob running at full rate. If it does, the supply is the likely constraint.

  3. In cold weather check the external condensate run for ice and thaw it with hand-hot water.

    Never boiling water and never a heat gun. Cold plastic splits and you will have created a second problem.
  4. Note whether it is worse on windy days — that is genuinely useful and nobody but the household can observe it.

  5. Reset no more than twice and hand your timing notes to whoever attends.

Get a Gas Safe registered engineer to look at your Baxi E128

Gas Safe Register engineers only. No obligation.

What it costs to fix

Typical repair cost

£90–£450

Time on site

25 minutes

Clearing a condensate blockage is £80 to £150. An electrode is £110 to £200 fitted. Gas supply corrections range from £200 to over £600.

Typical UK prices including parts and labour, updated August 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Condensate trap and siphon

COND-TRAP£15–£38Plumbing merchant

Price checked 5 August 2026

What other owners found

Nobody has shared what worked for them on this code yet. If you have had it, you would be the first — and it genuinely helps the next person.

Written by

Fault Code Check editorial team

Updated

Reviewed by

Technical reviewer

Gas Safe registration to be displayed on appointment

Last reviewed

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Interviews with working engineers

Checked by Technical reviewer (Gas Safe registration to be displayed on appointment) on 5 August 2026.

Read our full verification process