Viessmann F.71 fault codewhat it means and how to fix it
Fan fault on a 2020-on Vitodens: F.71 and F.371 speed too low, F.72 fan still turning, F.457 sluggish or blocked, F.349 air flow not detected. Burner locked out; an engineer checks the fan unit.
Take care
Get a Gas Safe registered engineer to look at your Viessmann F.71
We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.
What F.71 means
The fan on a numeric-table Vitodens is more than a fan. Viessmann call it the fan unit because the gas/air mixture is formed in it — the gas train feeds a venturi in the intake and the fan speed sets the air — so the control unit watches it closely and has five rows for it. F.71 and F.371 both read "Fan speed too low"; F.71's measures are "Check fan for blockage. Check setting for gas type and flue system. Reset the appliance", F.371's "Check the fan. Check the fan connecting cables. Check the fan power supply. Reset the appliance." F.72 is "Fan idle state not reached" (the B0HA table says "Fan standstill not reached") — the fan was still turning when it should have stopped, and the remedy is a reset then a fan unit if it repeats. F.457 is "Fan sluggish or blocked", with the memorable measure "In the case of severe contamination or grinding noises, replace fan unit." F.349 is "Air mass rate flow not detected correctly in fan unit", whose measures start with "Check for dust contamination in the supply air" and the burner gauze, and end with the fan unit if it recurs. All five are "Burner in a fault state" — no fan, no safe combustion, so the burner locks out rather than run.
The cause behind most of them is mechanical: a bearing that has begun to grind, a rotor that has picked up lint or plaster dust from the air supply, or the drive electronics on the fan failing to reach or report speed. The cable and supply checks in F.371 are there because the fan reports its speed back to the HBMU heat management unit on a signal line, and a poor connection looks like a slow fan. F.71's odd second measure — "Check setting for gas type and flue system" — reflects that the expected speed depends on the flue length and gas type coded into the unit at commissioning; a boiler set for a long flue run demands a speed a short one never needs. The householder can reset once with the arrow keys and should call the contractor if the fault returns or if the boiler has started to make a grinding or whining noise, which is the fan asking to be replaced before it fails.
What causes it
| Cause | What is actually happening | How likely |
|---|---|---|
| Fan unit worn or contaminated | Grinding noise, a slow spin-up, or lint and dust on the rotor. Viessmann's answer for F.457 and the repeat branch of F.72 and F.349. | Common |
| Fan cable or plug | The speed feedback line or the fan supply with a poor connection, so the unit sees a fan that is slow or has not stopped. F.371's measures. | Common |
| Dust in the supply air | Building work, a dusty loft or a lint-laden utility room. F.349's first measure; the burner gauze is checked for the same contamination. | Occasional |
| Gas type or flue setting wrong | A commissioning parameter that asks the fan for a speed it cannot hold on this installation. F.71's second measure; rare after the first winter. | Rare |
Can you fix it yourself?
Stop — this needs an engineer
What it costs to fix
Typical repair cost
£80–£320
Time on site
1h 30m
A cable or plug repair and clean at the low end; a Vitodens fan unit at the top.
Typical UK prices including parts and labour, updated September 2026. Your quote may differ.
Parts you may need
We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.
Viessmann Vitodens fan
£150–£300Authorised Viessmann parts distributor
Price checked 28 September 2026
Viessmann burner control unit (control unit PCB / HBMU heat management unit)
£250–£500Authorised Viessmann parts distributor
Price checked 28 September 2026
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Related Viessmann fault codes
- F9Get it checkedFan speed too low during burner start. The control unit will not release gas until the fan proves it is turning fast enough, so the burner has locked out. Engineer job.Related: fan and flue
- F.540Get it checkedCondensate has backed up into the heat cell of a 2020-on Vitodens; F.176 is the same finding on the 100-W and 111-W. Burner locked out. The condensate trap and drain need clearing by an engineer.Related: fan and flue
- b0Get it checkedFlue gas temperature sensor fault — b0 short circuit, b8 lead break. The burner is blocked until the sensor reads plausibly, because it is part of the flue overheat protection. Engineer job.Related: fan and flue
- FAGet it checkedThe fan did not come to rest when the control unit expected it to — "fan idle state not reached". A lockout on the fan or its control, for an engineer.Related: fan and flue
- FCGet it checkedOn a 100-W, 111-W or 050-W the electrical fan control in the control unit is faulty. On a Vitotronic 200-W the same letters mean a gas train or blocked flue fault. Engineer either way.Related: fan and flue
- F5Get it checkedOn the first-generation Vitodens 100 WB1A only, F5 is a faulty air pressure switch. No later Viessmann control unit has an F5 row; if yours shows one, check the type plate.Related: fan and flue
Own a Viessmann boiler? Save it and its codes come first next time.
Related guides
Technical review
Not reviewed by an engineer
No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.
Sources and how we verified this
We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.
- Manufacturer technical and service documentation
This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.