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Baxi E.04.12 fault codewhat it means and how to fix it

Get it checkedBoilerTwo alternating pairs, E04 then 12, on the Baxi 200 and 400 Combi of 2016–2023 (RESET five seconds for this code). Dotted E.04.12 on the 200, 400, 600 and 800 Combi 2, 600 and 800 System 2 and Assure 500 from 2023. Three-digit Baxis show E384.Last updated

False flame signal on the Baxi 200/400 Combi and Combi 2: the board sees a flame with the gas off. Electrode, earthing or a very hot burner; the 200/400 manual asks for a five-second reset.

Take care

Some of this is safe to check yourself, but the repair itself is not. If the fault comes back after one reset, stop resetting it and get a Gas Safe registered engineer to look at the Baxi properly.

Get a Gas Safe registered engineer to look at your Baxi E.04.12

We do not pass enquiries to a repair firm, so there is no form here. Find a Gas Safe registered engineer through the Gas Safe Register, and ask to see their registration card when they arrive — it is the register, not the van, that tells you they are qualified.

What E.04.12 means

E.04.12 is "false flame signal" in the 200/400 Combi manual and "ignition failure for monitoring parasitic flame" in the Combi 2 manual, which Baxi's professional page shortens to "ignition failure — flame monitoring". It is the newer displays' version of E384 on the three-digit Baxis: the flame-sensing circuit reports a flame at a moment when there cannot be one, so the board refuses to start an ignition sequence it cannot supervise. The 200/400 table is unusually full for this code. Causes: "short-term fluctuation of the mains", "ionization current present even though there is no flame", "the burner remains very hot (CO2 too high)", "defective gas/air unit".

Remedies: "press the RESET button for 5 seconds", "replace the ionization/ignition electrode", "set the CO2", "check the gas/air unit and replace if necessary". That five-second instruction is specific to this code on the 200/400 — every other permanent fault on the range resets in three, and five normally starts the de-aeration cycle — and it is quoted here because it is the kind of detail that gets generalised wrongly. The Combi 2 table is shorter: "check the ground circuit, check the power supply voltage".

Between them the picture is an electrode whose ceramic is fouled or cracked enough to leak sensing current to earth, a poor earth that leaves the sensing circuit floating, or a burner that has been running so rich and hot that the electrode still ionises after the valve closes. The last is a combustion setting problem and the reason the 200/400 remedy includes "set the CO2". There is no householder check beyond the single reset, and the reset needs the case left alone; if E.04.12 returns, the electrode and the gas setting are the engineer's job.

What causes it

Causes of the Baxi E.04.12 fault code, most common first
CauseWhat is actually happeningHow likely
Electrode fouled or crackedDeposit or a hairline crack in the ceramic gives the sensing current a path to earth and the board reads a flame. "Replace the ionization/ignition electrode" in the 200/400 remedy.Common
Earthing faultThe Combi 2 table's "check the ground circuit". A boiler with a poor earth has a sensing circuit with no stable reference, and it drifts into reading a flame.Common
Burner running hot, CO2 too highThe 200/400 cause "the burner remains very hot (CO2 too high)" and the remedy "set the CO2". A rich mixture leaves the electrode hot enough to keep ionising after shutdown.Occasional
Mains fluctuationThe 200/400's "short-term fluctuation of the mains" and the Combi 2's "check the power supply voltage". A one-off that clears with the reset and does not return.Occasional

Can you fix it yourself?

What it costs to fix

Typical repair cost

£0–£450

Time on site

45 minutes

One reset costs nothing. Electrode fitted £110–£180. CO2 set-up within a service visit. Air-gas unit on a 200/400 £300–£450.

Typical UK prices including parts and labour, updated September 2026. Your quote may differ.

Parts you may need

We may earn a commission if you buy a part through one of these links. It does not change what you pay, and it does not affect which parts we list.

Baxi / Potterton / Main detection and spark ignition electrode

7686344£25–£60Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main gas valve

7683968£120–£240Authorised Baxi parts distributor

Price checked 28 September 2026

Baxi / Potterton / Main main PCB

£150–£320Authorised Baxi parts distributor

Price checked 28 September 2026

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Written by

Andrew Pickett

Researcher and writer

Last updated

Technical review

Not reviewed by an engineer

No engineer has read this page. Severity follows what the manufacturer publishes, and we would rather tell you that than let a byline imply a sign-off.

What we check instead

Sources and how we verified this

We establish the facts from the sources below and then write the explanation ourselves. We do not copy manufacturer wording and we do not host their manuals.

  • Manufacturer technical and service documentation
  • Manufacturer support portal

This page has not been reviewed by an engineer, and we would rather tell you that than imply otherwise. The severity rating follows what the manufacturer publishes: where they say isolate the appliance and call someone, so do we.

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